Payments Team Lead – Workers’ Compensation

DXC Technology Company; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Job summary

DXC Technology in Melbourne is seeking a Team Manager to lead a 12-person Workers’ Compensation payments team, overseeing end-to-end processing of medical certificate payments and ensuring accuracy, timeliness and compliance with legislation.

You will drive performance in a fast-paced, regulated environment, coach staff, monitor workloads and quality, and partner with Case Managers, Return to Work specialists and finance teams to resolve queries.

Qualifications

• Experience leading teams in workers' compensation, insurance, or claims environments.
• Solid understanding of payment processing and relevant legislation.
• Track record driving team performance while maintaining accuracy and compliance.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Strong analytical and problem-solving skills with attention to detail.
• Professional communication with diverse stakeholders.

Responsibilities

• Lead, coach and develop a team of 12, driving performance and a positive team culture.
• Oversee end-to-end payment processing for medical certificates from injured workers and employers.
• Ensure payments are accurate, timely and compliant with workers' compensation legislation and organisational policies.
• Monitor workloads, productivity and quality, addressing performance issues proactively.
• Conduct quality assurance reviews to maintain accuracy and compliance.
• Liaise with Case Managers, Return to Work specialists and finance teams to resolve payment queries.
• Stay across legislative and regulatory changes and communicate impacts to the team.
• Drive process improvements to increase efficiency and reduce errors.
• Report on team performance including processing volumes, accuracy and turnaround times.

Skills

Team leadership

Payment processing

Compliance

Stakeholder engagement

Problem solving

Analytical skills

Microsoft Office

Tools

Claims management systems

Job description

DXC Technology in Melbourne is seeking a Team Manager to lead a 12-person Workers’ Compensation payments team, overseeing end-to-end processing of medical certificate payments and ensuring accuracy, timeliness and compliance with legislation.

You will drive performance in a fast-paced, regulated environment, coach staff, monitor workloads and quality, and partner with Case Managers, Return to Work specialists and finance teams to resolve queries.