People Technology & Automation Analyst

Medibank; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Medibank Melbourne is seeking a People Technology & Automation Analyst to streamline people processes and services using Power Platform and AI capabilities. You will partner with People & Culture to turn routine pain points into simple, scalable digital experiences.

The role focuses on listening to needs, mapping service journeys, delivering AI-powered solutions, and ensuring privacy and governance while enabling easier day-to-day work for colleagues.

Qualifications

• Experience designing and delivering digital solutions for People & Culture using Power Platform.
• Experience creating AI agents or conversational solutions for People & Culture teams.
• Strong process analysis, journey mapping, and requirements gathering.
• Understanding of APIs, connectors, data models, and solution deployment in a People & Culture environment.
• Experience testing and supporting People & Culture workflows and digital services.
• Privacy, security, data governance and responsible AI knowledge.
• Stakeholder engagement and communication skills.
• Experience with HR systems or employee services.

Responsibilities

• Work with People & Culture colleagues to understand needs and improve everyday experience of people processes and services.
• Listen to feedback, map service journeys and identify opportunities to simplify processes.
• Create digital and AI experiences that provide timely, clear, consistent support.
• Turn needs and challenges into practical, scalable solutions.
• Connect information and services so teams access what they need with less effort.
• Involve users in testing and continuously improve solutions.
• Monitor solutions and address issues or barriers quickly.
• Design inclusive and trusted experiences that protect privacy and use AI responsibly.

Skills

Process analysis

Journey mapping

Stakeholder engagement

Communication

Education

Relevant tertiary qualification or equivalent experience

Tools

Power Apps

Power Automate

SharePoint

Copilot Studio

Job description

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. And as part of the Medibank Group, you'll join an organisation united by that shared purpose.

We’re looking for a People Technology & Automation Analyst to join People Services and improve how our People & Culture team experiences everyday processes, systems and services. You’ll put People & Culture colleagues at the heart of change by listening to their needs and turning process pain points into simple, scalable digital experiences. Using Microsoft Power Platform and approved AI capabilities, you’ll partner with stakeholders supporting People & Culture to reduce manual effort and make everyday work easier for the team.

The opportunity

• Work with People & Culture colleagues and leaders to understand their needs and improve their everyday experience of people processes and services
• Listen to feedback, map People & Culture service journeys and identify opportunities to make team processes simpler and more human
• Create helpful digital and AI experiences that give People & Culture colleagues timely, clear and consistent support
• Turn People & Culture needs and service challenges into practical solutions that are easy for the team to use and scale
• Connect People & Culture information and services so the team can access what they need with less effort
• Involve People & Culture users in testing and continuously improve solutions based on their feedback and experience
• Monitor how People & Culture solutions are working and respond quickly when colleagues encounter issues or barriers
• Design inclusive and trusted People & Culture experiences that protect privacy, support accessibility and use AI responsibly
• Build confidence across People & Culture through demonstrations, coaching and clear guidance that supports new ways of working

About you

You’re naturally curious about how People & Culture work gets done and how it could work better. You enjoy listening to colleagues, solving service problems and using technology to improve the experience of the team.

You’ll ideally bring:

• Experience designing and delivering digital solutions for People & Culture processes or services using Power Apps, Power Automate, SharePoint
• Experience creating AI agents or conversational solutions that support People & Culture teams, using Copilot Studio or similar enterprise platforms
• Strong process analysis, journey mapping and requirements-gathering skills, with the ability to understand People & Culture needs
• An understanding of APIs, connectors, data models, permissions and solution deployment in a People & Culture environment
• Experience testing, monitoring and supporting People & Culture workflows and digital services
• Working knowledge of privacy, security, data governance and responsible AI, particularly when handling people information
• Strong stakeholder engagement, problem-solving and communication skills, with the ability to build trusted relationships across People & Culture
• Experience working with people processes, HR systems or employee services
• A relevant tertiary qualification or equivalent practical experience, with Microsoft Power Platform certification desirable

Why Medibank?

This is an opportunity to bring together people experience, process improvement, automation and AI to create simpler services and better ways of working within People & Culture. You’ll partner with colleagues who support the function while developing solutions that are practical, secure and designed around the People & Culture team who use them.

Why work for Medibank

At Medibank, we believe work should help you live better. You'll be part of a team that's reimagining how work, wellbeing and growth come together, with the flexibility, support and opportunities to make a meaningful impact while building a career that works for you and reaching your fullest human potential.

Be Yourself. Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work