People-First Service Centre Leader | Customer Experience

Belron; Newcastle City Council; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Laptop and phone provided

Uniform supplied

Employee discounts

Incentive scheme

Recognition and reward programs

Community service leave

Job summary

O'Brien® Automotive Glass in Lambton, NSW, is seeking an experienced Service Centre Manager to lead a high‑performing team, deliver outstanding customer service, and oversee the day‑to‑day operations of the service centre.

You will work closely with the Network Area Manager and senior leadership to strengthen insurer relationships, optimise workflow, coach staff, monitor KPIs and budgets, and foster a safety‑driven culture of continuous improvement.

Qualifications

• Experience as a People Leader or ready to step into your first leadership role.
• Strong stakeholder management and communication skills.
• Confidence analysing branch data and using systems effectively.

Responsibilities

• Leading and inspiring your team to deliver outstanding customer service.
• Managing key stakeholder relationships including customers, insurers and local suppliers.
• Overseeing daily and weekly scheduling to ensure workflow efficiency.
• Coaching and developing team members through ongoing learning opportunities.
• Monitoring performance, meeting KPIs and managing budgets.
• Driving a culture of safety, quality and continuous improvement.

Skills

People Leadership

Stakeholder Management

Data Analysis

Communication

Operational Excellence

Automotive Industry Knowledge

Job description

O'Brien® Automotive Glass in Lambton, NSW, is seeking an experienced Service Centre Manager to lead a high‑performing team, deliver outstanding customer service, and oversee the day‑to‑day operations of the service centre.

You will work closely with the Network Area Manager and senior leadership to strengthen insurer relationships, optimise workflow, coach staff, monitor KPIs and budgets, and foster a safety‑driven culture of continuous improvement.