People & Culture Coordinator — Hospitality & Training

EVT Connect Hospitality Corporate Office; Melbourne; In loco; AUD 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discounts

Discounted staff parking

Industry leading training and Mentorsh

Descrizione del lavoro

EVT Connect Hospitality Corporate Office – Melbourne VIC is seeking a People and Culture Coordinator (Fixed Term) to support front desk operations and hotel staff across shifts. You will partner with management to deliver an exceptional guest experience, oversee rosters and training, and drive service standards.

The role requires at least 2 years in a supervisory hotel role, strong communication, presentation, and problem-solving skills, and an RSA qualification.

Competenze

• Minimum 2 years supervisory experience in a hotel environment.
• Professional verbal and written communication with attention to detail.
• Current RSA qualification.
• Ability to multi-task, work under pressure and solve problems.
• Willingness to work a 24/7 roster, including holidays.
• Experience with a hotel property management system.

Mansioni

• Support Front Office Manager in running front desk and overseeing team.
• Warmly welcome guests and ensure seamless check-in/check-out.
• Coordinate hotel operations in the absence of Senior Management.
• Handle guest concerns professionally and resolve issues.
• Ensure ongoing training and development for staff.
• Upsell rooms and related services to guests.
• Answer calls promptly and provide assistance.
• Maintain shift logs and update records.
• Check rooms and fulfill special requests.
• Act as Chief Fire Warden and First Aid Officer when needed.
• Collaborate across departments to support operations.

Conoscenze

Guest experience

Supervisory experience

Communication skills

Attention to detail

Grooming/presentation

Multitasking under pressure

RSA qualification

Roster flexibility

Problem solving

Descrizione del lavoro

EVT Connect Hospitality Corporate Office – Melbourne VIC is seeking a People and Culture Coordinator (Fixed Term) to support front desk operations and hotel staff across shifts. You will partner with management to deliver an exceptional guest experience, oversee rosters and training, and drive service standards.

The role requires at least 2 years in a supervisory hotel role, strong communication, presentation, and problem-solving skills, and an RSA qualification.