Family Peer Support Worker

Wellways Australia Limited; Mackay Regional; On-site; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Salary packaging up to $15,899

Meal and Entertainment allowance

Leave loading 17.5%

Paid parental leave

Employee Assistance Program

Job summary

Wellways Australia Limited in Mackay is seeking a Peer Family Support Worker to link participants with community services and provide psychoeducational guidance to families in recovery. The role is peer-led and community based, offering carer peer connection, information resources, peer support groups, follow-up, service navigation and advocacy.

Salary: SCHADS Level 3 ($40.49 - $43.42 per hour + superannuation and salary packaging), with ongoing roles and flexible hours; applications close

Qualifications

• Lived experience of supporting a loved one with suicidal ideation or crisis.
• Relevant qualifications or commensurate experience in mental health support.
• Strong written and verbal communication across diverse backgrounds.
• Police Records Check is required.
• NDIS Worker Screening Check necessary.
• Blue Card – Working with Children Check.
• NDIS Workers Orientation Module completed.

Responsibilities

• Link participants with community support services and provide psychoeducational guidance.
• Coordinate carer peer connections and peer support groups.
• Provide information, resources, and proactive follow-up; navigate services and advocate on behalf of families.

Skills

Lived experience

Communication skills

Interpersonal skills

Education

Qualifications or experience in mental health support

Tools

Police Checks

NDIS Worker Screening Check

Blue Card

Job description

About your new role

As a Peer Family Support Worker you will be linking participants with other community support services and provide gentle psychoeducational tools and guidance on things that can support an environment of support, understanding and confidence. These courageous conversations can help people to understand how they are feeling and define what is important to in the recovery journey for the family.

The Peer Family Support worker is a peer led, community based position and will consist of carer peer connection in crisis; information and practical resources; peer support groups which can include educational sessions; proactive follow-up; service navigation and advocacy.

What do you need?

• Lived experience of supporting a loved one experiencing suicidal ideation, crisis and/or suicide attempts
• Relevant qualifications or commensurate experience in working in a support role for people with mental health conditions
• Highly developed written and verbal communication skills and the ability to effectively interact with people from a variety of backgrounds
• Satisfactory Police Records Check
• Blue Card – Working with Children Check
• NDIS Worker Screening Check
• NDIS Workers Orientation Module - Quality Safety and You - free online course
• Right to Work within Australia
• We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+.

What we will offer you…

A purpose driven culture where people can thrive, everyone is respected, and differences are valued

An equitable, diverse, and socially inclusive work environment

• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, please contact Rona Graffunder | [e-mail]

Job Description Summary

Full time and Part time roles, supporting carers/families who are on their journey to recovery following an attempted suicide of a loved one.

Ongoing roles in Mackay. Full time and Part time (30.4 hours per week).

Salary: SCHADS Level 3 ($40.49 - $43.42 per hour + superannuation + salary packaging benefits).

Applications Close 15/11/2026

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.