Peer Family Support Worker - Part Time

Wellways Australia Limited; Townsville City; On-site; AUD 56,000 - 60,000; Part time

Benefits offered by this job

Salary packaging

Meal allowance

Leave loading

Paid parental leave

Job summary

Wellways Australia Limited is hiring a Peer Family Support Worker in Townsville, Queensland. This part-time, ongoing role (30.4 hours/week) sits at SCHADS Level 3B with a salary range of $40.49 to $43.42 per hour, plus superannuation and salary packaging benefits.

The role focuses on peer-led support, crisis navigation and family-focused psychoeducation. The successful candidate will have lived experience supporting someone with mental health challenges, relevant qualifications or commensurate

Qualifications

• Lived experience of supporting a loved one with suicidal ideation, crisis or attempts.
• Relevant qualifications or commensurate experience in mental health support roles.
• Highly developed written and verbal communication skills across backgrounds.

Responsibilities

• Link participants with community support services.
• Provide psychoeducational tools and guidance to support recovery for families.
• Coordinate carer peer connections, information/resources, and peer support groups.
• Proactive follow-up, service navigation, and advocacy for carers.
• Support in crisis and connect to appropriate services when needed.

Skills

Lived experience

Mental health support

Communication skills

Police check

Blue Card

NDIS Check

Right to Work

Team collaboration

Community liaison

Job description

Part time (30.4 hours per week) ongoing role in Townsville, Queensland SCHADS Level 3B ($40.49 - $43.42) + superannuation + salary packaging benefits

About your new role

As a Peer Family Support Worker you will be potentially linking participants with other community support services and provide gentle psychoeducational tools and guidance on things that can support an environment of support, understanding and confidence. These courageous conversations can help people to understand how they are feeling and define what is important to in the recovery journey for the family. The Peer Family Support worker is a peer led, community based position and will consist of carer peer connection in crisis; information and practical resources; peer support groups which can include educational sessions; proactive follow-up; service navigation and advocacy. Carer Peer Support is focused on support, mutual understanding and psychoeducation on aspects of care that work and can support a loved during a time of crisis.

What do you need?

• Lived experience of supporting a loved one experiencing suicidal ideation, crisis and/or suicide attempts
• Relevant qualifications or commensurate experience in working in a support role for people with mental health conditions
• Highly developed written and verbal communication skills and the ability to effectively interact with people from a variety of backgrounds
• Satisfactory Police Records Check
• Blue Card – Working with Children Check
• NDIS Worker Screening Check
• NDIS Workers Orientation Module – Quality Safety and You – free online course
• Right to Work within Australia

What we will offer you…

• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment

Applications Close 15/11/2026

Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing.

Culture We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Successful applicants must undergo a comprehensive screening process prior to their commencement.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf

We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support.