Peer Family Support Worker - Part Time

Wellways Australia; Townsville City; On-site; AUD 56,000 - 60,000; Part time

Benefits offered by this job

Salary packaging

Meal and Entertainment allowance

Leave loading

Paid parental leave

Job summary

Wellways Australia in Townsville is seeking a Part Time Peer Family Support Worker to assist carers and families on their recovery journey after a suicide attempt. The role focuses on carer peer connection, crisis support, and linking people with community services.

You will draw on lived experience and strong communication to provide psychoeducational guidance, navigate services, and advocate for families, with a supportive, inclusive workplace and salary packaging benefits.

Qualifications

• Lived experience of supporting a loved one with suicidal ideation or crisis
• Relevant qualifications or commensurate experience in mental health support
• Strong written and verbal communication across diverse backgrounds
• Satisfactory Police Records Check
• Blue Card – Working with Children Check
• NDIS Worker Screening Check
• NDIS Orientation Module – Quality Safety and You
• Right to Work in Australia

Responsibilities

• Link participants with community support services
• Provide psychoeducational tools and guidance on recovery and resilience
• Coordinate carer peer connections in crisis
• Provide information, resources, proactive follow-up and advocacy
• Navigate services and advocate for families and carers

Skills

Lived experience

Communication skills

Crisis support

Police clearance

Blue Card

NDIS Worker Screening

NDIS Orientation Module

Right to Work in Australia

Education

Relevant qualifications or commensurate experience in mental health support

Job description

At Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support.

• Have you supported a friend or loved one with a mental health issue and/or suicidal crisis or attempt?
• Part time (30.4 hours per week) ongoing role in Townsville, Queensland
• SCHADS Level 3B ($40.49 - $43.42) + superannuation + salary packaging benefits

The Support for Families, Friends and Significant Others of People at risk of suicide Program has a unique opportunity to offer carers, who are so deeply impacted by a suicide attempt or a loved one experiencing suicidal crisis, carer peer support.

About your new role
As a Peer Family Support Worker you will be potentially linking participants with other community support services and provide gentle psychoeducational tools and guidance on things that can support an environment of support, understanding and confidence. These courageous conversations can help people to understand how they are feeling and define what is important to in the recovery journey for the family.

The Peer Family Support worker is a peer led, community based position and will consist of carer peer connection in crisis; information and practical resources; peer support groups which can include educational sessions; proactive follow-up; service navigation and advocacy.

Carer Peer Support is focused on support, mutual understanding and psychoeducation on aspects of care that work and can support a loved during a time of crisis.

What do you need?

• Lived experience of supporting a loved one experiencing suicidal ideation, crisis and/or suicide attempts
• Relevant qualifications or commensurate experience in working in a support role for people with mental health conditions
• Highly developed written and verbal communication skills and the ability to effectively interact with people from a variety of backgrounds
• Satisfactory Police Records Check
• Blue Card – Working with Children Check
• NDIS Worker Screening Check
• NDIS Workers Orientation Module – Quality Safety and You – free online course
• Right to Work within Australia

What we will offer you…

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loadingevery time you take annual leave
• Paid parental leave after 12 months of ongoing employment

For a confidential discussion about the role, please contact Rikki Jackson via email at [e-mail]
Candidates may be interviewed and selected prior to the closing date

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

Job Description Summary

Part time peer role, supporting carers/families who are on their journey to recovery following an attempted suicide of a loved one.

Culture

We’re passionate about ourwork, whichis enjoyable, challenging and rewarding.Allofourteamswork toensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels.We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close

15/11/2026