Support Coordinator - First Nations

Wellways Australia; Cairns Regional; On-site; AUD 53,000 - 76,000; Full time

Benefits offered by this job

Leave loading

Superannuation

Salary packaging

Job summary

Wellways Australia in Cairns invites applications for a compassionate Support Coordinator to join our Aftercare/The Way Back Support Service team. The role supports individuals following suicidal crisis or attempt, offering tailored, non-clinical psychosocial support with guidance from the Team Leader and collaboration with partners.

This Identified Position is open to Aboriginal and/or Torres Strait Islander applicants to ensure culturally safe service delivery.

Qualifications

• Certificate IV qualification or commensurate experience in working in the mental health or community services sector.

Responsibilities

• Engage Aboriginal & Torres Strait Islander individuals and others at higher risk to participate in the program.
• Use a strengths-based, recovery-focused approach to co-develop support and safety plans.
• Participate in intake and assessment alongside referral partners.
• Maximise engagement through culturally appropriate and inclusive practices.
• Support clients to connect with health, community and clinical supports per discharge and wellbeing plans.
• Respect client rights, confidentiality and self-determination while managing safety and risk.
• Collaborate with service providers and maintain accurate client records.

Education

Certificate IV qualification or commensurate experience in working in the mental health or community services sector

Job description

• Join a team that values culture, compassion and connection
• Full-Time Opportunity based in Cairns QLD
• $46.70 (SCHADS Level 4B) + Leave loading + Super + Salary packaging

Wellways celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support.

Make a real difference by walking alongside people during life’s toughest moments.

About The Program

The Aftercare / The Way Back Support Service provides non-clinical, practical psychosocial support to individuals who have experienced a suicidal crisis or attempted suicide. Our aim is to ensure people are not alone during recovery and have access to the right support at the right time.

About The Opportunity

We are seeking a compassionate and motivated Support Coordinator to join our Cairns-based team. In this role, you will walk alongside individuals for up to three months following a suicidal crisis or attempt, offering tailored support to help them reconnect with life and community.

You will work under the guidance of the Team Leader and in collaboration with internal and external stakeholders to support the ongoing delivery of this important service.

Please note: This is an Identified Position and open only to Aboriginal and/or Torres Strait Islander applicants, as part of our commitment to a culturally safe and inclusive workforce.

Your responsibilities will include:

• Engaging Aboriginal & Torres Strait Islander individuals and others at higher risk, to participate in the program
• Using a strengths-based, recovery-focused approach to co-develop support and safety plans
• Participating in intake and assessment alongside referral partners
• Maximising engagement through culturally appropriate and inclusive practices
• Supporting clients to connect with health, community and clinical supports as per discharge and wellbeing plans
• Respecting client rights, confidentiality and self-determination while managing safety and risk
• Collaborating with service providers and maintaining accurate client records

Pre-engagement requirements

• Acknowledged by First Nations community and leadership
• Demonstrated connection with first nations communities and understanding of their experiences
• Certificate IV qualification or commensurate experience in working in the mental health or community services sector
• Current valid Driver’s License and the ability to undertake travel for the role
• Current Working with Children Check (Blue Card) and NDIS Workers Screening Check
• Right to Work within Australia
• Satisfactory National Police Records Check (less than 12 months old)
• NDIS Worker Orientation Module Certificate - free online course

For a confidential discussion about the role, we encourage you to contact Monique Holland on 03 5671 3953 | [e-mail].

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you’d like to know more about our reconciliation commitment, please visit our website.

Job Description Summary

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close

03/11/2026