Pearl Host-ess-

Red Hawk Resort + Casino; Casino; Vor Ort; AUD 45.000 - 65.000; Vollzeit

Zusammenfassung

Red Hawk Casino is seeking a hospitality host for our dining venues. You will warmly greet guests, guide them to tables, answer phones, take reservations, and communicate wait times.

You will also assist with seating, menu knowledge, and ensuring guests have a smooth dining experience. In this role, you will maintain professional appearance, handle reservations, support casino guests' needs, and collaborate with dining staff to meet service standards.

Qualifikationen

• High school diploma or GED preferred.
• Three months of fast food/quick service cashier experience preferred.
• Must be at least 18 years of age.

Aufgaben

• Greet guests and escort to dining tables.
• Advise guests of waiting times and manage reservations.
• Answer telephones and take reservations.
• Maintain podium by stocking supplies and cleaning as needed.
• Adheres to cash handling policies and procedures.
• Provide menu information and buffet details.

Ausbildung

High school diploma or GED

Jobbeschreibung

Duties and Responsibilities

• Handles initial cordial reception to guests upon arrival and prompts escorts to dining tables.
• Advises guests of waiting time during reservation periods.
• Assists and facilitates the restaurant seating and reservation system.
• Buffet environment: takes guest beverage orders and informs guests of buffet offerings.
• A la carte environment: seats guests and presents menus.
• Answers telephones and takes reservations.
• Verifies reservations and, if applicable, compliments.
• Receives payment from casino guests in a prompt and courteous manner, if applicable.
• Adheres to established cash control policies and procedures.
• Answers guest questions and refers them, if necessary, to appropriate management personnel.
• Maintains podium by stocking supplies and cleaning as needed.
• Assists with special requests when applicable.
• Answers questions concerning food offerings, hours of operation, and pricing.
• Maintains professional grooming and appearance and acts as a role model according to grooming and appearance policy.
• Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Helps record preferential information within reservation system for future service, if applicable.
• Utilizes guest’s name when applicable.
• Maintains menu knowledge.
• Performs all other duties as assigned.

Qualifications

• High school diploma or GED preferred.
• Three months of fast food/quick service cashier experience preferred.
• Must be at least 18 years of age.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.