Payroll Support Consultant – AU/NZ

ELMO Software; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work set up

Paid Parental leave - 12 weeks primary

Birthday leave, YOU day

Inhouse Learning and Development

ELMO Social and Diversity clubs

Wellbeing initiatives

Mental Health/EAP programs

Flare Benefits

Job summary

ELMO Software is seeking a customer-focused Support Consultant – Payroll to diagnose and resolve payroll issues across the ELMO software suite. You will leverage hands-on Australian and/or New Zealand payroll experience to guide customers through processes with clarity.

Join a collaborative, growth-minded team and contribute to improving payroll support resources, workflows and product outcomes in a dynamic SaaS environment.

Qualifications

• Demonstrated professional experience with Australian and/or New Zealand payroll processes.
• Experience supporting, administering or troubleshooting a payroll system.
• Strong understanding of payroll functionality and applying it to issue resolution.
• Excellent written and verbal communication, able to explain complex payroll concepts clearly.

Responsibilities

• Provide timely, customer-focused support for payroll system issues.
• Investigate, troubleshoot and triage payroll cases to identify root causes and workarounds.
• Explain payroll functionality clearly to non-technical audiences.
• Manage customer cases with clear prioritisation and adherence to SLAs.
• Document questions, steps, resolutions and follow-ups in the ticketing system.

Skills

Payroll knowledge

Customer-focused

Analytical thinking

Communication excellence

Troubleshooting

Tools

Payroll software tools

Job description

ELMO Software is seeking a customer-focused Support Consultant – Payroll to diagnose and resolve payroll issues across the ELMO software suite. You will leverage hands-on Australian and/or New Zealand payroll experience to guide customers through processes with clarity.

Join a collaborative, growth-minded team and contribute to improving payroll support resources, workflows and product outcomes in a dynamic SaaS environment.