ANZ Payroll Support Consultant

ELMO; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

ELMO Software Pty Ltd in Sydney seeks a customer-focused Support Consultant – Payroll to help customers diagnose and resolve payroll issues across the ELMO software suite.

This role requires hands-on experience with Australian and/or New Zealand payroll, strong problem-solving and clear communication to explain solutions to non-technical users. You will investigate cases, document steps, and collaborate with product teams to improve payroll support.

Qualifications

• Experience with Australian and/or New Zealand payroll processes.
• Experience supporting, administering or troubleshooting a payroll system.
• Strong understanding of payroll functionality and issue investigation.
• Excellent written and verbal communication.
• Organised, with documentation discipline.

Responsibilities

• Provide payroll system support to customers.
• Troubleshoot and triage payroll cases and identify root causes.
• Explain payroll concepts clearly to non-technical users.
• Document investigations and resolutions in the ticketing system.
• Collaborate with Product and other teams on improvements.
• Contribute to knowledge articles and resources.

Skills

Payroll processing

Analytical thinking

Customer communication

Ticketing systems

Problem solving

Documentation

Tools

Payroll software

CRM / Service desk

Job description

ELMO Software Pty Ltd in Sydney seeks a customer-focused Support Consultant – Payroll to help customers diagnose and resolve payroll issues across the ELMO software suite.

This role requires hands-on experience with Australian and/or New Zealand payroll, strong problem-solving and clear communication to explain solutions to non-technical users. You will investigate cases, document steps, and collaborate with product teams to improve payroll support.