Payroll - Shared Services Officer

Talenza; Burwood; Hybrid; AUD 62,000 - 69,000; Full time

Benefits offered by this job

Hybrid work model

Superannuation

Job summary

Talenza is seeking a Payroll - Shared Services Officer for a NSW Government client. The role involves end-to-end payroll processing, responding to employee enquiries, and maintaining confidential records from Burwood, NSW with a 50/50 remote/office split.

Start date is ASAP. Contract until 24 December 2026 with potential extension. Hourly rate is AU$45–AU$50 plus super, 35 hours per week.

Qualifications

• Experience in payroll processing or payroll administration.
• Understanding of payroll principles, awards, and employment conditions relevant to NSW.
• Experience providing customer service in payroll/shared services environments.
• Strong numerical, analytical, and problem-solving skills with high accuracy.
• Experience using payroll systems and computer applications.
• Ability to manage competing priorities during peak periods.
• Confidentiality and sound judgement when handling employee information.

Responsibilities

• Process end-to-end payroll transactions accurately and efficiently.
• Respond to payroll enquiries and provide high-quality customer service to employees and stakeholders.
• Ensure payroll processing is in accordance with relevant awards, legislation, policies and procedures.
• Maintain accurate and confidential payroll records and employee information.
• Prepare payroll reports and support payroll reconciliation activities.
• Escalate complex payroll enquiries to specialist payroll team members when required.
• Utilise payroll, HR and business systems to process transactions and maintain records.
• Support continuous improvement initiatives and contribute to the enhancement of payroll processes and service delivery.
• Assist in the development and maintenance of payroll knowledge articles and process documentation.
• Work collaboratively within a team environment to achieve service delivery objectives and performance targets.

Skills

Payroll processing

Payroll administration

Shared services

Customer service

Attention to detail

Numerical skills

Data integrity

Job description

Our NSW Government client is seeking a Payroll - Shared Services Officer to join a busy shared services team responsible for delivering high-quality payroll support and customer service. This role will focus on the accurate processing of end-to-end payroll transactions, responding to employee enquiries, maintaining payroll records and ensuring compliance with relevant legislation, awards, policies and procedures. The successful candidate will have strong attention to detail, excellent customer service skills and the ability to manage competing priorities in a fast-paced environment. Candidates with payroll administration, payroll processing & shared services experience are encouraged to apply.

Role Title: Payroll - Shared Services Officer

Start Date: As soon as possible

Contract Role Till: 24 December 2026, with further extension potential

Hourly Rate: $45 - $50 per hour + Super

Location: Burwood, NSW (2134), with a minimum 50/50 split between office and work from home.

Hours of Work: 35 hours per week

Tasks & Responsibilities:

• Process end-to-eent payroll transactions accurately and efficiently.
• Respond to payroll enquiries and provide high-quality customer service to employees and stakeholders.
• Ensure payroll processing is completed in accordance with relevant awards, legislation, policies and procedures.
• Maintain accurate and confidential payroll records and employee information.
• Prepare payroll reports and support payroll reconciliation activities.
• Escalate complex payroll enquiries and transactions to specialist payroll team members when required.
• Utilise payroll, HR and business systems to process transactions and maintain records.
• Support continuous improvement initiatives and contribute to the enhancement of payroll processes and service delivery.
• Assist in the development and maintenance of payroll knowledge articles and process documentation.
• Work collaboratively within a team environment to achieve service delivery objectives and performance targets.

Experience & Skills Required:

• Previous experience in payroll processing, payroll administration or shared services environments.
• Strong understanding of payroll principles and payroll-related legislation, awards and employment conditions.
• Demonstrated experience providing customer service within a payroll, shared services, contact centre or corporate services environment.
• Strong numerical, analytical and problem-solving skills with a high level of accuracy and attention to detail.
• Experience using payroll systems and multiple computer-based applications.
• Ability to manage competing priorities and work effectively during peak processing periods.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive employee information.

Candidates must possess existing Australian working rights and live in/or around the Greater Sydney Area.