Payroll Services Manager - Lead Payroll Ops & Compliance

Acclime; North Sydney Council; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Birthday Leave

Acclime Wellness Day Leave

Flexible work arrangements

Job summary

Acclime in North Sydney is seeking a dynamic Payroll Services Manager to lead the Payroll Services Team across Australia, ensuring accurate, compliant, and timely payroll processing for clients.

You will oversee onboarding of new clients, drive continuous improvement in payroll systems, and maintain high service levels, while coaching payroll officers and ensuring adherence to Australian payroll legislation.

Qualifications

• 5–7 years’ experience in payroll management.
• Experience processing payroll for large organisations and outsourced payroll.
• Strong knowledge of ATO legislation (PAYG, Superannuation, FBT).
• Understanding of payroll legislation across Australian States and Territories (LSL, Payroll Tax).
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to work under pressure and autonomously.
• Experience managing remote teams.

Responsibilities

• Oversee day-to-day management of the Payroll Services Team.
• Ensure accurate and timely payroll processing for clients across Australia.
• Manage payroll software platform requirements and updates.
• Calculate and process terminations, redundancies, and dismissals as required.
• Ensure compliance with leave entitlements, IAS, Payroll Tax, and Workers Compensation renewals.
• Liaise with the ATO on payroll related matters.
• Prepare funding requests for payroll where trust or client accounts are maintained.
• Obtain client approvals for payroll and payment runs; arrange payments via Acclime trust account.
• Complete client work within budgeted time and report out-of-scope work.
• Review and ensure clients are billed regularly for payroll services.
• Maintain databases and tracking tools for payroll operations.
• Manage onboarding of new clients, including payroll system setup and employee data configuration.
• Assist in preparing proposals for new clients.
• Ensure high-quality service delivery and client satisfaction.
• Train and develop payroll officers to maintain high standards of accuracy and compliance.
• Conduct regular performance reviews, team meetings, and training sessions.
• Support management initiatives to improve internal systems and process efficiencies.
• Develop and maintain Standard Operating Procedures (SOPs).
• Support management with reporting and compliance requirements.
• Perform ad hoc administrative tasks as required.
• Support BD team with payroll prospects queries and meetings.

Skills

Communication skills

Attention to detail

Autonomy

Leadership

Remote team management

Tools

Payroll software

Job description

Acclime in North Sydney is seeking a dynamic Payroll Services Manager to lead the Payroll Services Team across Australia, ensuring accurate, compliant, and timely payroll processing for clients.

You will oversee onboarding of new clients, drive continuous improvement in payroll systems, and maintain high service levels, while coaching payroll officers and ensuring adherence to Australian payroll legislation.