Payroll Production Service Officer

Department of Customer Service; Bathurst; Hybrid; AUD 103,000 - 114,000; Full time

Job summary

Department of Customer Service seeks a Payroll Production Service Officer (Clerk Grade 5/6) to join Payroll Production and Transformation across Parramatta, Orange and Goulburn. This full-time, ongoing role offers a hybrid work arrangement with 2–3 days in the office and a salary range of $102,936–$113,579 plus super.

You will handle pre, live and post payroll processing, resolve discrepancies, maintain procedures, and work with stakeholders to improve payroll service delivery.

Qualifications

• Demonstrated payroll experience in a complex payroll environment.
• Ability to interpret legislation, awards, policies and employment conditions.
• Strong knowledge of payroll processing and compliance requirements.
• Technical expertise in one or more payroll specialisations such as STP & Superannuation.
• Excellent communication and customer service skills.
• Ability to manage competing priorities in a high-volume environment.
• Experience using payroll systems and technology to deliver accurate outcomes.

Responsibilities

• Undertake pre, live and post payroll production processing and validation.
• Investigate and resolve errors and implement improvements to procedures.
• Maintain up-to-date payroll procedures and checklists.
• Collaborate on system and process improvement recommendations.
• Monitor workflow priorities to meet payroll deadlines.
• Provide guidance, coaching and support to team members.
• Identify opportunities for process improvement in payroll service delivery.
• Build and maintain stakeholder relationships.
• Escalate risks and complex issues to ensure compliance.

Skills

Payroll processing

Legislation interpretation

Analytical skills

Communication skills

Customer service

Prioritization

Tools

Payroll systems

Single Touch Payroll

Superannuation management

Job description

Payroll Production Service Officer, Payroll Production and Transformation - Parramatta, Orange and Goulburn - please provide your choice of location in your application.

Clerk Grade:5/6

Salary Range: $102,936 - 113,579 plus superannuation and leave loading

Employment Type: Full-Time, Ongoing

Location: Parramatta, Orange and Goulburn - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: 10.59am, 22 September 2026

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

What you will do

• Undertake pre, live and post payroll production processing and validation to enable accurate payroll execution and timely payment of payroll and associated entitlements.
• Investigate and resolve errors or discrepancies identified during the payroll production process and implement improvements to procedures and checklists to prevent recurrence and enhance payroll accuracy, efficiency and integrity.
• Maintain up-to-date payroll procedures and checklists to ensure consistent and accurate payroll production outcomes.
• Collaborate and contribute to system and process improvement recommendations by identifying issues
• Monitor and manage workflow priorities to meet payroll deadlines and service commitments.
• Provide guidance, coaching, training, and support to team members where required.
• Identify opportunities for process improvement and contribute to initiatives that enhance payroll service delivery.
• Build and maintain effective working relationships with internal and external stakeholders.
• Escalate risks and complex issues appropriately to ensure compliance and service excellence.

About You

The successful candidate must demonstrate strong capabilities in:

• Demonstrated payroll experience in a complex payroll environment.
• Experience interpreting legislation, awards, policies, guidelines, and employment conditions.
• Strong knowledge of payroll processing and compliance requirements.
• Technical expertise in one or more payroll specialisations, such as - Single Touch Payroll & Superannuation.
• Strong analytical and problem-solving skills with the ability to resolve payroll issues effectively.
• Excellent communication and customer service skills.
• The ability to manage competing priorities and work effectively in a high-volume environment.
• Experience using payroll systems and technology to deliver efficient and accurate outcomes.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Salary Grade 5/6, with the base salary for this role startingat $102936 base plus superannuation

For enquiries relating to recruitment please contact Scott Walker via [e-mail].

Closing Date

10.59am, 22 September 2026

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process