Payroll Support Officer

Department of Customer Service; Sydney; Hybrid; AUD 85,000 - 93,000; Full time

Job summary

The Department of Customer Service in NSW is seeking a Payroll Support Officer to join Government Shared Services. You will perform accurate payroll processing in line with awards and legislation, and respond to internal and external queries to ensure timely entitlements.

This is a full-time, hybrid role based in Parramatta with 2–3 days in the office each week (training is in-office for 4–6 weeks). The role offers ongoing flexibility after training and demands strong attention to detail and

Qualifications

• Previous experience working in a large payroll team.
• An understanding of Government awards.
• A strong attention to detail.
• Good communication skills, both written and verbal.
• Experience using MS Office products.
• Previous experience using SAP and ServiceNow.

Responsibilities

• Provide high-quality payroll processing in compliance with award, taxation, legislative and audit requirements to facilitate the payment of current employee entitlements.
• Provide quality customer service, internally in the department and externally to customers and stakeholders.
• Manage day to day workloads to ensure completion of tasks within agreed timeframes.
• Assist seniors and team leaders with complex requests as directed.

Skills

Payroll processing

Attention to detail

Communication skills

MS Office

Tools

SAP

ServiceNow

Job description

Payroll Support Officer

Clerk Grade: 3/4

Salary Range: Base salary starting at $84,659 - $92,701 plus superannuation

Employment Type: Multiple Full-Time, Ongoing work

Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: 22 September 2026 [10:59am] Initially this role will require in-office training for 4-6 weeks, the role can become hybrid with a 5-day fortnight in the office after this training period. Flexible working options available

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

• Provide high-quality payroll processing in compliance with award, taxation, legislative and audit requirements to facilitate the payment of current employee entitlements.
• Provide quality customer service, internally in the department and externally to customers and stakeholders.
• Manage day to day workloads to ensure completion of tasks within agreed timeframes.
• Assist seniors and team leaders with complex requests as directed.

About You

• Previous experience working in a large payroll team.
• An understanding of Government awards.
• A strong attention to detail.
• Good communication skills, both written and verbal.
• Experience using MS Office products.
• Previous experience using SAP and ServiceNow.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Salary Grade XX, with the base salary for this role starting at $87199 base plus superannuation

Closing Date

Careers at Department of Customer Service

Career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

• Information on some of the different types of disabilities
• Information on adjustments available for the recruitment process