Payroll Operations Specialist - Service & Compliance

Paywise; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Modern Sydney office

Competitive salary + superannuation

Loyalty Leave

Career development opportunities

Salary packaging benefits

Ongoing training and professional dev.

Employee Assistance Program (Sonder) 7

Job summary

Paywise is seeking a Payroll Operations Consultant in our Sydney office to manage salary packaging, GST contributions and payment requests for members and employer clients. You will support compliant, high-quality payroll services with a focus on accuracy and customer care.

In this fast-paced role you will handle daily payroll operations, respond to inquiries, process payments and contribute to continuous improvement in service delivery and efficiency.

Qualifications

• Experience in high-volume payroll processing environments.
• Strong customer service focus with quality outcomes.
• Excellent attention to detail and accuracy.
• Clear verbal and written communication skills.
• Comfort working across multiple systems and Excel-based workflows.

Responsibilities

• Provide phone coverage for employer enquiries and deliver accurate information with timely follow-up.
• Prepare and issue Payroll Deduction Advice and related invoices.
• Allocate salary packaging and GST contributions accurately within service standards.
• Process daily payment batches, EFT and BPAY transactions, and refunds.
• Handle superannuation contributions and general banking activities.
• Respond to email enquiries and support member and employer queries via chat and phone.

Skills

Payroll processing

Customer service

Attention to detail

Communication skills

MS Office

Multi-system proficiency

Tools

MS Office

Job description

Paywise is seeking a Payroll Operations Consultant in our Sydney office to manage salary packaging, GST contributions and payment requests for members and employer clients. You will support compliant, high-quality payroll services with a focus on accuracy and customer care.

In this fast-paced role you will handle daily payroll operations, respond to inquiries, process payments and contribute to continuous improvement in service delivery and efficiency.