VP, Production & Service Management — FinTech Operations

State Street Corporation; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

State Street Corporation in Australia seeks a Vice President level Production Management lead to stabilise critical applications and drive automation. You will run day-to-day operations, shape strategic direction, and partner with APAC business units, global delivery and technology teams.

Responsibilities include incident resolution, RCA, KEDB maintenance, and critical change readiness. You will mentor, own escalations, and coordinate with external vendors and internal L2/L3 teams for permanent

Qualifications

• Graduate degree in Computer Science or Technology.
• 10+ years of experience in financial services, operations, or technology services.
• Hands-on UNIX, SQL and Middleware support experience.
• Monitoring tools such as Dynatrace, Splunk and Grafana experience.

Responsibilities

• Represent production management lead in Australia during local senior management meetings.
• Ensure stable operation and continuous improvement of critical business applications.
• Identify opportunities for automation, scripting or RPA to improve efficiency.
• Develop and update SOPs and runbooks; coordinate with vendors and internal teams.
• Manage incidents, perform RCA, maintain KEDB and track corrective actions.
• Communicate service status to business users and stakeholders; support onboarding and releases.

Skills

Ownership

Problem solving

Communication

Stakeholder management

Cloud technologies

SRE exposure

Education

Graduate degree in Computer Science / Technology

Tools

Dynatrace

Splunk

Grafana

Job description

State Street Corporation in Australia seeks a Vice President level Production Management lead to stabilise critical applications and drive automation. You will run day-to-day operations, shape strategic direction, and partner with APAC business units, global delivery and technology teams.

Responsibilities include incident resolution, RCA, KEDB maintenance, and critical change readiness. You will mentor, own escalations, and coordinate with external vendors and internal L2/L3 teams for permanent