Payments Operations Analyst — Optimize & Resolve Live Payments

Hatch; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Hatch in Sydney, Australia is seeking a Payments Operations Analyst to support the operational integrity of Australia’s payments ecosystem. You’ll help ensure payment systems run smoothly, onboard new members, and provide ongoing operational support to existing participants.

This role focuses on operational analysis, incident management, and stakeholder engagement to maintain resilient, high-performing payment services.

Qualifications

• Experience in an Operations Analyst, Payments Operations or similar operational support role.
• Strong analytical skills with the ability to interpret operational data, identify trends and recommend improvements.
• Experience supporting live applications, incident management and operational problem resolution.
• Knowledge of payment systems, financial services or technology environments would be highly regarded.
• An understanding of operational risk, quality assurance and continuous improvement principles.

Responsabilités

• Supporting the operational performance and availability of AP+'s payment systems and services.
• Analysing operational data and producing reporting that drives informed decision-making and continuous improvement.
• Supporting the onboarding of new members and providing operational assistance to existing participants.
• Investigating, managing and coordinating the resolution of operational incidents, problems and application issues.
• Contributing to operational risk management, quality assurance activities and compliance with internal standards.
• Identifying trends, root causes and opportunities to improve operational processes and service performance.
• Working closely with internal teams and external stakeholders to resolve enquiries, manage issues and maintain strong working relationships.
• Maintaining operational documentation and supporting continuous improvement initiatives across the Payments Operations function.

Connaissances

Operations analytics

Payments operations

Incident management

Data analysis

Operational risk awareness

Description du poste

Hatch in Sydney, Australia is seeking a Payments Operations Analyst to support the operational integrity of Australia’s payments ecosystem. You’ll help ensure payment systems run smoothly, onboard new members, and provide ongoing operational support to existing participants.

This role focuses on operational analysis, incident management, and stakeholder engagement to maintain resilient, high-performing payment services.