Senior Custody & Payments Operations Specialist

Corporation Service Company; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

AP+ in Australia is seeking a Payments Operations Analyst to support the operational integrity and performance of the country's payments ecosystem. Within our Operations & Delivery team, you’ll help ensure payment systems run smoothly, support the onboarding of new members and provide ongoing operational support to existing participants.

This role combines operational analysis, incident management and stakeholder engagement to help maintain resilient, high‑performing payment services.

Responsibilities

• Supporting the operational performance and availability of AP+'s payment systems and services.
• Analysing operational data and producing reporting that drives informed decision‑making and continuous improvement.
• Supporting the onboarding of new members and providing operational assistance to existing participants.
• Investigating, managing and coordinating the resolution of operational incidents, problems and application issues.
• Contributing to operational risk management, quality assurance activities and compliance with internal standards.
• Identifying trends, root causes and opportunities

Job description

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work, taking steps forward in your career whilst still having room for fun, friendships and flexibility in your daily life.

We're driven by our core values: Lead with Heart, Learn for Tomorrow and Live our Legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

Description

Life @ AP+

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work, taking steps forward in your career whilst still having room for fun, friendships and flexibility in your daily life.

We're driven by our core values: Lead with Heart, Learn for Tomorrow and Live our Legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Purpose

As a Payments Operations Analyst, you’ll play a key role in supporting the operational integrity and performance of Australia's payments ecosystem. Working within our Operations & Delivery team, you’ll help ensure payment systems run smoothly, support the onboarding of new members and provide ongoing operational support to existing participants.

This role combines operational analysis, incident management and stakeholder engagement to help maintain resilient, high‑performing payment services. You’ll work across teams to resolve issues, improve processes and deliver an exceptional experience for our members, while contributing to the continuous improvement of one of Australia's most critical payment infrastructures.

This role is responsible for:

• Supporting the operational performance and availability of AP+'s payment systems and services.
• Analysing operational data and producing reporting that drives informed decision‑making and continuous improvement.
• Supporting the onboarding of new members and providing operational assistance to existing participants.
• Investigating, managing and coordinating the resolution of operational incidents, problems and application issues.
• Contributing to operational risk management, quality assurance activities and compliance with internal standards.
• Identifying trends, root causes and opportunities