Payments Operations Analyst @ Australian Payments Plus

Hatch; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Hatch in Sydney, Australia is seeking a Payments Operations Analyst to support the operational integrity of Australia’s payments ecosystem. You’ll help ensure payment systems run smoothly, onboard new members, and provide ongoing operational support to existing participants.

This role focuses on operational analysis, incident management, and stakeholder engagement to maintain resilient, high-performing payment services.

Qualifications

• Experience in an Operations Analyst, Payments Operations or similar operational support role.
• Strong analytical skills with the ability to interpret operational data, identify trends and recommend improvements.
• Experience supporting live applications, incident management and operational problem resolution.
• Knowledge of payment systems, financial services or technology environments would be highly regarded.
• An understanding of operational risk, quality assurance and continuous improvement principles.

Responsibilities

• Supporting the operational performance and availability of AP+'s payment systems and services.
• Analysing operational data and producing reporting that drives informed decision-making and continuous improvement.
• Supporting the onboarding of new members and providing operational assistance to existing participants.
• Investigating, managing and coordinating the resolution of operational incidents, problems and application issues.
• Contributing to operational risk management, quality assurance activities and compliance with internal standards.
• Identifying trends, root causes and opportunities to improve operational processes and service performance.
• Working closely with internal teams and external stakeholders to resolve enquiries, manage issues and maintain strong working relationships.
• Maintaining operational documentation and supporting continuous improvement initiatives across the Payments Operations function.

Skills

Operations analytics

Payments operations

Incident management

Data analysis

Operational risk awareness

Job description

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work, taking steps forward in your career whilst still having room for fun, friendships and flexibility in your daily life.

We're driven by our core values: Lead with Heart, Learn for Tomorrow and Live our Legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.

The Purpose

As a Payments Operations Analyst, you'll play a key role in supporting the operational integrity and performance of Australia's payments ecosystem. Working within our Operations & Delivery team, you'll help ensure payment systems run smoothly, support the onboarding of new members and provide ongoing operational support to existing participants.

This role combines operational analysis, incident management and stakeholder engagement to help maintain resilient, high-performing payment services. You'll work across teams to resolve issues, improve processes and deliver an exceptional experience for our members, while contributing to the continuous improvement of one of Australia's most critical payment infrastructures.

This Role Is Responsible For

• Supporting the operational performance and availability of AP+'s payment systems and services.
• Analysing operational data and producing reporting that drives informed decision-making and continuous improvement.
• Supporting the onboarding of new members and providing operational assistance to existing participants.
• Investigating, managing and coordinating the resolution of operational incidents, problems and application issues.
• Contributing to operational risk management, quality assurance activities and compliance with internal standards.
• Identifying trends, root causes and opportunities to improve operational processes and service performance.
• Working closely with internal teams and external stakeholders to resolve enquiries, manage issues and maintain strong working relationships.
• Maintaining operational documentation and supporting continuous improvement initiatives across the Payments Operations function.

To be successful in this role you'll need to demonstrate:

• Experience in an Operations Analyst, Payments Operations or similar operational support role.
• Strong analytical skills with the ability to interpret operational data, identify trends and recommend improvements.
• Experience supporting live applications, incident management and operational problem resolution.
• Knowledge of payment systems, financial services or technology environments would be highly regarded.
• An understanding of operational risk, quality assurance and continuous improvement principles.