Payment Operations Specialist

motorway; Brighton; On-site; AUD 46,000 - 61,000; Part time

Benefits offered by this job

Equity scheme

25 days annual leave

Private medical insurance (BUPA)

Pension with 5% employer contribution

Cycle to work scheme

Nursery salary sacrifice

Job summary

Motorway in Brighton is seeking a Payments Operations Specialist for a part-time role. You will work 10:00 AM to 2:30 PM, Monday to Friday, supporting payment flows between the company, automotive dealers and private sellers.

Responsibilities include investigating payment issues, overseeing the full lifecycle, handling tickets, reconciling records and ensuring security and compliance. Benefits include equity, leave, health cover and wellbeing perks.

Qualifications

• Experience in customer service and resolving inquiries.
• Strong written and spoken communication across channels.
• Excellent attention to detail in administrative tasks.
• Able to work in a fast-moving environment and manage priorities.

Responsibilities

• Investigate and resolve payment-related issues for dealers and sellers.
• Oversee end-to-end payment lifecycle with accuracy and security.
• Respond to support tickets promptly and professionally.
• Execute work orders, authorize transactions, and maintain records.
• Help maintain payment compliance and security standards.
• Generate reports on payment workflows for insights.
• Collaborate with cross-functional teams to preempt payment issues.
• Escalate disputes with clear communication during resolution.

Skills

Customer service

Multichannel communication

Attention to detail

Problem solving

Adaptability

Team player

Tools

CRM systems

Microsoft Office

Payment platforms

Job description

Payment Operations Specialist at motorway

About the role Motorway is looking for a committed professional to become part of their Payments team based in Brighton. This part-time opportunity has been specifically structured for individuals seeking work-life balance, featuring consistent working hours from 10:00 AM to 2:30 PM throughout the standard Monday to Friday workweek. The role centers on ensuring smooth financial transactions between the company, automotive dealers, and private vehicle sellers. You will serve as a critical link in maintaining payment integrity while delivering exceptional service to all stakeholders involved in the transaction process. This position offers an excellent opportunity to contribute meaningfully to a growing automotive marketplace while maintaining flexibility for personal commitments.

Key facts

• Location: Brighton
• Engagement: Part-time
• Team: Payments
• Working Hours: 10:00 AM to 2:30 PM, Monday through Friday

What you'll do

• Investigate and resolve payment-related concerns raised by automotive dealers and individual vehicle sellers, ensuring satisfactory outcomes for all parties involved.
• Oversee the complete payment lifecycle from initiation through completion, maintaining rigorous standards for security, precision, and timely processing.
• Handle incoming support tickets with professionalism, delivering prompt and thorough responses to all payment-related inquiries and concerns.
• Execute work orders accurately, authorize financial transactions, and maintain comprehensive records of all payment activities and decisions.
• Support the maintenance of payment compliance frameworks and uphold security protocols in accordance with industry standards and company policies.
• Compile and generate detailed reports on payment workflows, contributing valuable insights that enable data-informed business decisions.
• Collaborate with cross-functional teams to identify and address systemic payment issues before they impact customers.
• Escalate complex payment disputes appropriately while maintaining clear communication with affected parties throughout the resolution process.
• Participate in regular team meetings to share knowledge, discuss emerging challenges, and contribute to process improvement initiatives.
• Monitor payment system performance and flag any anomalies or potential security concerns to appropriate team members.
• Assist with reconciliation activities to ensure all financial records align accurately with transaction histories.
• Support the onboarding of new dealers by guiding them through payment setup procedures and answering their financial questions.

Requirements

• Demonstrated background in customer service roles with a genuine commitment to assisting others and resolving their concerns effectively.
• Outstanding communication abilities across multiple channels including telephone conversations, written correspondence, and live chat interactions.
• Exceptional attention to detail with consistent accuracy when performing administrative and financial tasks.
• Established track record of solving problems independently while operating in dynamic, fast-moving work environments.
• Capacity to adjust quickly to shifting priorities while contributing positively to collaborative team efforts.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously without compromising quality.
• Professional demeanor when handling sensitive financial information and maintaining confidentiality standards.
• Basic proficiency with standard office software and willingness to learn specialized payment platforms.
• Reliability and punctuality, with commitment to the established part-time schedule.
• Ability to remain calm and solution-focused when dealing with frustrated customers or complex payment scenarios.

Nice to have

• Previous experience working directly with payment processing platforms, conducting financial reconciliation activities, or participating in risk management functions.
• Background in explaining intricate financial concepts and procedures to customers in accessible, straightforward language.
• Familiarity with automotive industry transactions or marketplace business models.
• Experience with fraud detection or payment security protocols.
• Knowledge of regulatory requirements affecting payment processing in the United Kingdom.
• Prior work in fintech environments or with digital payment solutions.

Skills & tools

• Payment processing systems and platforms
• Financial reconciliation methodologies
• Risk management frameworks
• Customer support ticketing software and CRM systems
• Microsoft Office Suite or equivalent productivity tools
• Data entry and record-keeping systems

Practical notes

• The company provides genuine flexibility for caregivers and parents, including accommodations for school pickup schedules and holiday periods when children are not in school.
• Comprehensive benefits package includes participation in an equity scheme, allowing employees to share in the company's success and growth over time.
• Annual leave allocation of 25 days provides ample opportunity for rest and personal pursuits throughout the year.
• BUPA private medical insurance coverage ensures access to quality healthcare services when needed.
• Life assurance provides financial protection and peace of mind for employees and their families.
• Pension scheme features a generous 5% employer contribution, supporting long‑term financial planning and retirement preparation.
• The Brighton office location offers stunning sea‑front views and a pleasant working environment.
• On‑site amenities include complimentary snacks to keep energy levels high throughout the workday.
• Bi‑weekly massage sessions are available to help employees manage stress and maintain wellbeing.
• Electric vehicle leasing scheme supports environmentally conscious transportation choices.
• Cycle to work scheme encourages healthy commuting alternatives while providing tax advantages.
• Nursery salary sacrifice program assists parents with childcare costs through tax‑efficient arrangements.
• The recruitment process is streamlined and respectful of candidates' time, beginning with a 30‑minute introductory telephone conversation.
• Following the initial call, successful candidates proceed to a 60‑minute in‑person interview at the Brighton office.
• The company commits to providing feedback within one week following each stage of the interview process, ensuring candidates remain informed throughout.