Payments Operations Specialist

Roller; City of Melbourne; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Parental leave (16 weeks)

WeWork access

Learning & development budget

Flexible work environment

Vibe Tribe events

Job summary

ROLLER is seeking a Payments Operations Specialist to own the end-to-end lifecycle of a payments account, from KYC onboarding to payouts and churn monitoring. You’ll live in dashboards, spreadsheets, and our payments platform tooling—monitoring daily operations and fixing errors as we grow.

You’ll work with cross-functional teams to build repeatable processes and develop deep payments expertise in a fast-paced, category-leading product.

Qualifications

• 2-3 years of experience in payments operations, banking operations, fintech, or KYC/CDD.
• Excellent attention to detail with the ability to spot issues others miss.
• Autonomous and takes real ownership of your patch.
• Strong written and verbal communication with internal stakeholders.
• Very comfortable working with spreadsheets, dashboards and admin tools.
• Fast learner who can pick up new domains, systems and terminology.

Responsibilities

• Own KYC and onboarding operations – review verification cases, chase missing information, and resolve errors.
• Monitor and manage payout operations – investigate failed or delayed payouts and resolve negative balance cases.
• Own churn monitoring – track departing venues and ensure accounts are offboarded with final payouts.
• Perform daily monitoring across payments operations and fix errors early.
• Build, document and improve operational processes as our financial services products scale.
• Work hands-on in spreadsheets and our payments platform admin tooling daily.

Skills

Attention to detail

Autonomy

Communication

Spreadsheet proficiency

Ownership

Job description

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point‑of‑sale, CRM, self‑service kiosks, memberships, digital waivers, and more. We are a fast‑growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!

At the heart of ROLLER is our team – which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky’s the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like‑minded people to join us on this amazing journey!

About the Role

We’re looking for a Payments Operations Specialist to own the operational lifecycle of a payments account – from KYC and onboarding, through payouts and negative balances, to churn monitoring and funds transfers. You’ll live in dashboards, spreadsheets, and our payments platform tooling – monitoring daily operations, reviewing cases, fixing errors, partnering with cross‑functional teams, and building the processes that keep our payments operation running cleanly as we grow.

What You’ll Do

• Own KYC and onboarding operations – review verification cases, chase down missing information, and resolve errors that hold up merchant onboarding
• Monitor and manage payout operations – investigate failed or delayed payouts and work negative balance cases through to resolution
• Own churn monitoring – track departing venues and ensure accounts are offboarded cleanly, including final payouts
• Perform daily monitoring across our payments operations, spotting anomalies early and fixing errors before they become problems
• Build, document, and continuously improve operational processes as our financial services products (like ROLLER Capital) scale
• Work hands‑on in spreadsheets and our payments platform’s admin tooling every day

About You

• You have 2‑3 years of experience in payments operations, banking operations, fintech, or KYC/CDD
• A payments background is preferred but not essential – you’re a fast learner who can pick up new domains, systems, and terminology quickly
• Exceptional attention to detail – you’re the person who spots the thing everyone else missed
• You work autonomously and take real ownership of your patch – you don’t need someone setting your priorities every day
• Strong written and verbal communication skills, especially with internal stakeholders
• Very comfortable working in spreadsheets, dashboards, and admin tools
• Process‑minded – you enjoy building repeatable workflows and get satisfaction from things running cleanly
• You’re excited by a hands‑on individual contributor role and want to build deep payments expertise

Perks!

• You get to work on a category‑leading product that customers love in a fun, high‑growth industry – check our Capterra and G2 reviews.
• Engage in our ‘Vibe Tribe’ – led by our team members; you can contribute to company‑wide initiatives directly. Regular events and social activities, fundraising & cause‑related campaigns… you name it. We’re willing to make it happen!
• Team member Assistance Program to proactively support our team’s health and wellbeing – access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Highly flexible work environment with an All Access pass to WeWork depending on your location
• Work with a driven, fun, and switched‑on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!