Patient Telephony & Communications Specialist

NSW Health; Randwick; On-site; AUD 71,000 - 74,000; Full time

Benefits offered by this job

Salary packaging options

Novated Leasing

Discounted Private Health Insurance

Days off (up to 12)

Learning and development

Fitness Passport

Employee Assistance Program

Job summary

NSW Health at Prince of Wales Hospital, Randwick, seeks a Telephonist Level 2 for permanent full-time work. You will oversee day-to-day telecommunication services, including PABX, VoIP and paging, delivering courteous assistance to patients, staff and the public.

This role emphasizes strong customer service, teamwork, and the ability to work a 24/7 rotating roster. Salary is $70,881.98–$73,766.41 per annum plus superannuation, with salary packaging options available.

Qualifications

• Commitment to quality customer service.
• Experience handling diverse enquiries in a busy environment.
• Ability to work in a rotating 24/7 roster.
• Proficiency with Microsoft Office including Word and Outlook.
• Current driver’s licence or willingness to travel.

Responsibilities

• Manage day-to-day operation of telecommunication services.
• Maintain PABX, VoIP, MIE and paging services.
• Provide quality customer service to patients, staff and the public.
• Facilitate timely access to services.

Skills

Customer service

Enquiries handling

Teamwork

Organisational skills

24/7 roster

MS Office

Driver's licence

Tools

Microsoft Word

Outlook

Job description

NSW Health at Prince of Wales Hospital, Randwick, seeks a Telephonist Level 2 for permanent full-time work. You will oversee day-to-day telecommunication services, including PABX, VoIP and paging, delivering courteous assistance to patients, staff and the public.

This role emphasizes strong customer service, teamwork, and the ability to work a 24/7 rotating roster. Salary is $70,881.98–$73,766.41 per annum plus superannuation, with salary packaging options available.