Patient Services Team Lead — Part-Time (35h/wk)

St John of God Health Care; Ballarat; Presencial; AUD 76.000 - 79.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Salary packaging benefits

Staff discounts on hospital services

Health insurance

Descripción de la vacante

St John of God Ballarat Hospital is seeking a Team Leader – Patient Services on a fixed-term, part-time basis (35 hours per week) to lead the Inpatient Administration team, including Reception, Switchboard, Admissions, Discharge, Accounts, Bookings and Patient Liaison Officers. You will mentor staff, manage workflows and oversee patient enquiries, stock, MR packs and monthly team meetings.

The role requires a Diploma of Business or equivalent experience, with a competitive salary package and

Formación

• Diploma of Business or equivalent experience.
• Demonstrated leadership experience in a similar role is advantageous.

Responsabilidades

• Supervise Administration Caregivers to ensure front reception, Admissions, Discharge, Accounts, Bookings and Switchboard duties are performed.
• Monitor and delegate tasks as appropriate to the team.
• Ensure prompt, courteous handling of patient enquiries by phone and in person.
• Undertake stock control and ordering of stationery and consumables.
• Prepare MR form packs for admissions in a timely manner.
• Organise regular monthly team meetings and participate in hospital activities.
• Perform daily banking functions including cash drawer reconciliations and non-patient receipting
• Process Donations and receipts in line with approved procedures; liaise with Finance on fund allocation.
• Prepare Patient Administration rosters in alignment with EBAs and hospital activity.

Conocimientos

Leadership

People management

Communication skills

Customer service

Educación

Diploma of Business

Descripción del empleo

St John of God Ballarat Hospital is seeking a Team Leader – Patient Services on a fixed-term, part-time basis (35 hours per week) to lead the Inpatient Administration team, including Reception, Switchboard, Admissions, Discharge, Accounts, Bookings and Patient Liaison Officers. You will mentor staff, manage workflows and oversee patient enquiries, stock, MR packs and monthly team meetings.

The role requires a Diploma of Business or equivalent experience, with a competitive salary package and