Team Leader Patient Services

St John of God Health Care; Ballarat; On-site; AUD 76,000 - 79,000; Part time

Benefits offered by this job

Salary packaging benefits

Staff discounts on hospital services

Health insurance

Job summary

St John of God Ballarat Hospital is seeking a Team Leader – Patient Services on a fixed-term, part-time basis (35 hours per week) to lead the Inpatient Administration team, including Reception, Switchboard, Admissions, Discharge, Accounts, Bookings and Patient Liaison Officers. You will mentor staff, manage workflows and oversee patient enquiries, stock, MR packs and monthly team meetings.

The role requires a Diploma of Business or equivalent experience, with a competitive salary package and

Qualifications

• Diploma of Business or equivalent experience.
• Demonstrated leadership experience in a similar role is advantageous.

Responsibilities

• Supervise Administration Caregivers to ensure front reception, Admissions, Discharge, Accounts, Bookings and Switchboard duties are performed.
• Monitor and delegate tasks as appropriate to the team.
• Ensure prompt, courteous handling of patient enquiries by phone and in person.
• Undertake stock control and ordering of stationery and consumables.
• Prepare MR form packs for admissions in a timely manner.
• Organise regular monthly team meetings and participate in hospital activities.
• Perform daily banking functions including cash drawer reconciliations and non-patient receipting
• Process Donations and receipts in line with approved procedures; liaise with Finance on fund allocation.
• Prepare Patient Administration rosters in alignment with EBAs and hospital activity.

Skills

Leadership

People management

Communication skills

Customer service

Education

Diploma of Business

Job description

Your role at St John of God Ballarat Hospital

We are seeking applications for a Team Leader – Patient Services to join our team on a fixed term, part-time basis.

You will develop and lead a responsive and adaptive team, ensuring that the organisation’s Mission, Values and objectives are achieved through the delivery of a consistently high standard of service that reflects quality and cost effectiveness.

This portfolio includes all caregivers working in the Inpatient Administration team, including Reception, Switchboard, Admissions, Discharge, Accounts, Bookings and Patient Liaison Officers. The position liaises closely with Group Services – Accounts Receivable.

We are offering this role on part-time basis working 35 hours per week, covering paternal leave this contract will initially be for 12 months

The Position

• Supervise Administration Caregivers to ensure all key duties within the core functional areas (Front reception, Admissions Office, Discharge Office, Accounts, Bookings, Patient Liaison and Switchboard) are undertaken and aid the team when required.
• Monitor and delegate tasks as appropriate.
• Ensure that processes are in place to facilitate patient enquiries in a prompt and courteous manner, including phone calls.
• Undertake stock control and ordering of stationery, forms and other consumables as required.
• Ensure timely preparation of MR form packs for admission purposes.
• Arrange and attend regular (at least monthly) Team meetings and participate in broader activities within the hospital when requested.
• Undertake daily banking functions including reconciliations of cash drawers non-patient receipting and change management for other specified units.
• Take Donations and receipt on behalf of SJGBH in line with approved procedures; liaise with Exec PA, and Group Finance regarding allocation of funds.
• Prepare Patient Administration rosters in line with the requirements of the relevant Enterprise Bargaining Agreement and hospital activity.

We are looking for a confident leader who demonstrates a high level of leadership and management skills, with a proven ability to motivate, guide and support teams to achieve strong outcomes. You will bring well-developed communication skills, enabling you to engage effectively with patients, the public, medical professionals, colleagues and management.

Successful applicants must hold a Diploma of Business or have demonstrated experience within a similar role.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $76,248 to $78,572 (pro-rata for part-time) plus 12% superannuation
• Fixed term, part-time position, working 35 hours a week
• Initially 12-month contract
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
  • Novated leasing
  • work related expenses
  • self-education and
  • additional superannuation
• Discounts on hospital services and health insurance

All caregivers employed by St John of God Health Care are required to be Influenza to fulfil the requirements of the role.

For enquiries contact Michelle Franc, Manager, Health Information Services and Patient Services on (03) 5320 2***.

Please note: If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.