Patient Services & Scheduling Coordinator

Queensland Government; Rockhampton Regional; On-site; AUD 79,000 - 101,000; Full time

Benefits offered by this job

Professional development

Flexible work arrangements

Parental leave

Employee assistance program

Discounted private health insurance

Fitness Passport

Job summary

Rockhampton Hospital in Central Queensland is seeking a detail-focused administrative professional to coordinate specialist waitlists and appointments, maintain confidential patient records, and deliver high-quality front-desk support. You will interact with patients, clinicians and referrers across multiple channels to keep services running smoothly.

Experience with electronic records systems (HBCIS, QUEUE Manager, Patient Flow) and strong attention to detail are essential.

Qualifications

• Coordinate waitlists and appointments with accuracy and timeliness.
• Maintain patient records confidentially across systems such as HBCIS.
• Provide high-quality administrative support in a busy healthcare setting.

Responsibilities

• Coordinate specialist waitlists and appointments, manage bookings and rescheduling.
• Maintain accurate patient records and ensure data integrity.
• Provide professional reception and day-to-day patient administration.
• Deliver patient-focused service and effective communication with stakeholders.
• Prioritise competing demands and contribute to quality improvement initiatives.

Skills

Waitlist management

Record keeping

Administrative support

Patient communication

Time management

Education

Experience in healthcare administration

Tools

HBCIS

QUEUE Manager

Patient Flow

Job description

Rockhampton Hospital in Central Queensland is seeking a detail-focused administrative professional to coordinate specialist waitlists and appointments, maintain confidential patient records, and deliver high-quality front-desk support. You will interact with patients, clinicians and referrers across multiple channels to keep services running smoothly.

Experience with electronic records systems (HBCIS, QUEUE Manager, Patient Flow) and strong attention to detail are essential.