Patient Services Officer - Night Shift

Epworth; Geelong; On-site; AUD 14,000 - 17,000; Part time

Benefits offered by this job

Educational scholarship program

Relocation assistance available

Leave entitlement enhancements (up to

Job summary

Epworth Geelong is seeking a Patient Services Clerk to support the Emergency Department overnight. This permanent part-time role is 3 days per week, 11:00 pm to 7:00 am, with a rotating roster and coverage across seven days.

You will provide efficient administrative support and strong customer service to patients, visitors and clinical staff, including health fund eligibility checks, admissions/discharges, bed allocations, data entry and financial transactions.

Qualifications

• Previous administration experience in health care sector preferred.
• Excellent customer service skills.
• Strong time management and organisational abilities.

Responsibilities

• Conducting health fund eligibility checks and patient estimates.
• Coordinating pre-admission requirements.
• Managing patient admissions and discharges.
• Allocating beds for admitted patients.
• Responding promptly to patient, visitor and clinician enquiries.
• Handling patient accounts and financial transactions.
• Performing general administrative duties, including data entry and record management.

Skills

Customer service

Time management

Organisation

Computer literacy

Attention to detail

Administration experience

Data entry

Job description

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

Permanent Part-Time | 3 Days per Week

11-00pm - 7-00am | Rotating Roster

Join our Patient Services team at Epworth Geelong and play a vital role in supporting the smooth operation of our Emergency Department overnight. As a Patient Services Clerk, you will be responsible for delivering efficient administrative support and exceptional customer service to patients, visitors and clinical staff.

• Conducting health fund eligibility checks and patient estimates
• Coordinating pre-admission requirements
• Managing patient admissions and discharges
• Allocating beds for admitted patients
• Responding promptly to patient, visitor and clinician enquiries
• Handling patient accounts and financial transactions
• Performing general administrative duties, including data entry and record management

Patient Services staff provide coverage across seven days, 24 hours per day. As such, flexibility to work a rotating roster is essential.

To be successful in this role…

Your well developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements. Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential.

You will have-

• The ability to work a day, afternoon or evening shifts on a rotating roster
• Strong computer literacy
• Administration experience with a strong attention to detail.
• Excellent customer service

About Epworth Geelong

Position description Inherent Requirements

Epworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world‑class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.

Additional Information

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth, we care.

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier‑free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.