Health Information Services Clerk

Medical Jobs Australia; Richmond Shire; Presencial; AUD 28.000 - 38.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Salary packaging up to $15,900 pre-tax

Educational scholarship

Extra leave options

Relocation assistance

Health service benefits

Descripción de la vacante

Epworth HealthCare's Health Information Services Department at the Richmond campus is seeking two motivated individuals with excellent communication skills to join our team on a permanent part-time basis.

The role operates 8:00am–4:00pm, Monday to Friday, 3-4 days per week, onsite with no remote work. Responsibilities include scanning paper records, answering inquiries, processing information requests, mail handling and general department administration.

Formación

• Excellent customer service skills with a focus on meeting internal and external stakeholders' needs.
• Excellent time management and organisational skills to coordinate processes.
• Ability to prioritise workload and meet deadlines.
• Clear and professional written and verbal communication, especially on the telephone.
• Proficiency with Microsoft Outlook and Office tools.
• Ability to work autonomously within a team to ensure timely completion of tasks.
• High attention to detail to ensure correct patient information release.

Responsabilidades

• Scan paper-based patient medical records using the BOSSnet system.
• Answer telephone enquiries.
• Respond to information requests according to release of information guidelines.
• Collect, scan and redirect mail.
• Perform general department administration duties as required.

Conocimientos

Customer service

Time management

Organisational skills

Communication skills

Autonomy

Attention to detail

Flexibility

Herramientas

Microsoft Outlook

Microsoft Office

Descripción del empleo

Position: Health Information Services (HIS) Department

The Health Information Services (HIS) Department is seeking two highly motivated individuals with excellent communication skills to join our team at the Richmond campus on a permanent part-time basis. The successful applicants will work within our operational hours of 8:00am to 4:00pm, Monday to Friday, with specific working days to be determined (3-4 days per week). Please note that this is an onsite position based at our Richmond campus. As the role requires attendance in the workplace, there is no capacity to support remote or work-from-home arrangements.

Responsibilities and Duties

• Scanning paper-based patient medical records using the BOSSnet Digital Medical Record system.
• Answering telephone enquiries.
• Responding to information requests in accordance with the department's release of information guidelines.
• Collecting, scanning and re-directing mail.
• Performing general department administration duties as required.

Requirements and Qualifications

• Excellent customer service skills with a focus on meeting the needs of internal and external stakeholders.
• Excellent time management and organisational skills in order to effectively coordinate the various processes and steps involved in the process.
• Excellent organisational skills with a proven ability to prioritise workload effectively and meet deadlines.
• Effective written and verbal communication skills with a professional telephone manner, and an ability to clearly and coherently convey relevant information to all stakeholders, both internal and external to Epworth.
• Intermediate working knowledge of the Microsoft Outlook Suite (primarily Microsoft Outlook, and Microsoft Office).
• A solid work ethic, and an ability to work autonomously within a team in order to ensure all work is completed in a timely manner.
• Proven high attention to detail and diligence to ensure correct patient information is released at all times.
• Flexibility in a changing work environment with an openness to changing processes and procedures.

Desirable (non-essential)

• Previous experience in similar role.
• Previous experience with a Patient Administration System (iPM, WebPAS, TrakCare) and a Scanned Medical Record (BOSSnet or CPF).
• Working knowledge of Medical Terminology.

Position Description Inherent Requirements We will review applicants as they are received.

Why Join Epworth?

At Epworth, it's a community. It's the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters.

In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay.
• The largest educational scholarship program of its kind in Australia.
• Ability to purchase up to four additional weeks of leave.
• Reduced cost of health services for you and your family at Epworth.
• Relocation assistance is available for approved candidates.

At Epworth, we care. We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds.

We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in.

At Epworth, we care.