Patient Services Officer (Fixed-Term)

Epworth; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary package up to $15,900 pre-tax

Education scholarship program

Additional leave options

Relocation assistance

Health service discounts

Job summary

Epworth HealthCare in Melbourne is seeking a Patient Services Officer to support admissions, bed allocations and patient flow across Epworth Richmond and Epworth Hawthorn.

You will conduct health fund eligibility checks, organise pre-admissions, respond to enquiries, and manage patient accounts while delivering high-quality administration and customer service in a fast-paced hospital environment.

Qualifications

• Administration experience in health care settings preferred.
• Experience with health fund checks desirable but not essential.
• Able to work across rotating weekly roster.
• Strong time management and organisational skills.
• Comfort with data entry and patient account handling.

Responsibilities

• Coordinate elective and emergency patient bookings across sites.
• Conduct health fund eligibility checks and provide estimates.
• Organise pre-admissions and facilitate admissions and discharges.
• Manage bed allocations to support patient flow.
• Respond to enquiries and requests from patients promptly.
• Handle patient accounts and perform general admin duties.

Skills

Communication skills

Attention to detail

Customer service

Time management

Data entry

Computer literacy

Tools

IPM health systems

Job description

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

Full-time and part-time fixed-term opportunities are available for 12 months to work across Epworth Richmond and Epworth Hawthorn as a Patient Services Officer. In this role, you will work across a variety of admissions areas, coordinating elective and emergency patient bookings. Responsibilities include conducting health fund eligibility checks and providing estimates, organising pre-admissions, facilitating patient admissions and discharges, and managing bed allocations to support efficient patient flow. The role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry. The Patient Services Centre Richmond is open 7 days a week from 0600hrs to 2000hrs. You will need to be flexible to work on a rotating 24/7 roster.

You will make an impact by-

• Having excellent communication skills
• Exceptional attention to detail
• A strong customer service focus
• The ability to prioritise in a timely and accurate manner
• An ability to cope under pressure and make informed decisions according to hospital needs

To be successful in this role...

Your well-developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements. Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential.

You will have-

• Administration experience gained within a service industry
• Experience with, or knowledge of health fund checks and requirements desirable but not essential
• The ability to work a variety of shifts across the weekly roster
• Strong computer literacy
• Experience in IPM or similar health systems software will be advantageous

Requirements

Position Description Inherent Requirements

We will review applications as we receive them.

About Richmond

Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies.

Why Join Epworth?

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth, we care.

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.