Theatre Receptionist

Epworth; Melbourne; On-site; AUD 55,000 - 71,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 p.a.

Educational scholarship program

Option to purchase extra leave

Relocation assistance

Reduced health service costs

Job summary

Epworth HealthCare, based in East Melbourne, is seeking a full-time Theatre Receptionist to support perioperative services. You will be the first point of contact, handling data entry, financial processing, and general office coordination with a focus on patient experience.

Reporting to the Associate Director of Perioperative Services, you will join a collaborative team committed to excellence in care, with working hours 0630–1430, Monday to Friday.

Qualifications

• Excellent customer service and welcoming professional experience.
• Proactive attitude and can-do approach in a busy environment.
• Strong communication and problem-solving abilities.
• Understanding of confidentiality and privacy requirements in health care.
• Administrative experience in a health care setting is desirable.

Responsibilities

• Deliver daily operational requirements for theatre reception and perioperative services.
• Work as part of a dynamic team in a fast-paced surgical environment.
• Provide front-line administrative support and coordination.
• Contribute to continuous quality improvement and service delivery.
• Engage in personal and professional development within Epworth.

Skills

Customer service

Proactive attitude

Communication

Confidentiality

Health-care admin

Job description

Job Description

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

In this full-time Theatre Receptionist role, based in East Melbourne, you will play a key role in supporting the perioperative team’s daily operations. As part of the Perioperative Services team, you will provide front-line administrative and coordination support to ensure the smooth functioning of theatre services. Hours of work are Monday to Friday 0630 until 1430.

Reporting to the Associate Director of Perioperative Services, you will work collaboratively with clinical and administrative staff to deliver efficient, patient-focused service within a fast-paced surgical environment.

You will make an impact by:

• Delivering daily operational requirements
• Working as part of a dynamic team
• Providing excellent customer service
• Striving for continuous quality improvement
• Participating in personal and professional development

To be successful in this role…

You will bring exceptional customer service skills, acting as the first point of contact both over the phone and in person, and consistently creating a welcoming and professional experience for patients, visitors, and staff. You will be confident managing a range of administrative responsibilities, including data entry, financial processing, and general office coordination, supported by strong computer skills.

To be successful in this role, you will be highly organised, detail-oriented, and able to prioritise effectively in a fast-paced environment. You will demonstrate a proactive and collaborative approach, building positive relationships with a wide range of stakeholders across the organisation.

You will embody Epworth’s Values and Behaviours, showing professionalism, empathy, and integrity in everything you do. With a positive attitude and strong communication skills, you will contribute to a supportive team culture and help ensure the smooth and efficient operation of perioperative services.

You will have:

• Excellent customer service
• A proactive approach and “can do” attitude
• Excellent communication and problem-solving abilities
• Understanding of confidentiality and privacy requirements
• Administrative experience in a health care setting is desired

Position Description Inherent Requirements

We will review applications as we receive them.

About Freemasons

Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care.

Additional Information

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth, we care.

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

For more information, refer to the attached position description or contact (email protected) or phone (03).

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.