Patient Services Officer

GenesisCare Hollywood Pty Limited; Western Australia; On-site; AUD 55,000 - 63,000; Part time

Benefits offered by this job

Flexible casual hours

Internal training and development

Wellbeing program

Employee benefits and discounts

Job summary

GenesisCare is seeking an experienced Patient Services Officer with MDT coordination experience to join our Radiation Oncology Centre at Hollywood Hospital in Perth. This casual role supports patient services and MDT coordination, working closely with clinicians and the care team to ensure coordinated, compassionate care through the patient journey.

You will coordinate MDT meetings, manage patient bookings and clinic schedules, process referrals and documentation, and provide day-to-day medical

Qualifications

• Experience coordinating MDT meetings in a healthcare/clinical setting.
• Experience in hospital administration, ideally oncology.
• Strong organisational skills to juggle multiple priorities and meetings.
• Excellent attention to detail with patient information and clinical documentation.
• Strong communication with doctors, nursing teams, allied health professionals, patients and families.

Responsibilities

• Coordinate and provide administrative support for MDT meetings, including meeting prep and follow-up.
• Liaise with clinicians to ensure patient information is available for MDT discussions.
• Provide high-quality administrative support within the radiation oncology clinic.
• Serve as a welcoming first point of contact for patients and carers.
• Manage patient bookings, confirmations and clinic schedules.
• Process referrals, correspondence and patient documentation accurately.
• Assist with patient billing and receipting (Medicare, private funds, self funded).
• Maintain accurate patient records and data.
• Collaborate with clinicians and external providers to support coordinated patient care.
• Provide flexible support across the clinic in a busy environment.

Skills

MDT coordination

Medical administration

Organisational skills

Attention to detail

Communication with clinicians

Education

Experience in healthcare admin or oncology

Tools

Medical administration systems

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? We are looking for an experienced and patient focused Patient Services Officer with previous MDT Coordinator experience to join our Radiation Oncology Centre located within Hollywood Hospital, Perth. This is a casual position supporting our team across both patient services and multidisciplinary team coordination. You will work closely with clinicians and the broader care team to help keep our clinics running smoothly and ensure patients experience coordinated, compassionate care throughout their treatment journey. You will be someone who is confident working in a busy healthcare environment, highly organised and comfortable coordinating MDT meetings alongside providing day to day medical administration support. If you have previous MDT coordination and medical administration experience and are looking for the flexibility of a casual role within oncology, we would love to hear from you. More specifically, you will: Coordinate and provide administrative support for Multidisciplinary Team (MDT) meetings, including meeting preparation, patient lists, documentation and follow up. Liaise with clinicians and healthcare professionals to ensure relevant patient information is available for MDT discussions. Provide high quality administrative support within our radiation oncology clinic. Be a welcoming first point of contact for patients and carers, providing a professional and compassionate experience. Manage patient bookings, confirmations and clinic schedules in line with clinical requirements. Process referrals, correspondence and patient documentation accurately and confidentially. Assist with patient billing and receipting, including Medicare, private health funds and self funded patients. Maintain accurate and up to date patient records. Work closely with clinicians, nursing staff, allied health professionals and external providers to support coordinated patient care. Provide flexible support across the clinic as required in a busy and changing environment. We’re looking for someone who has: Previous experience coordinating MDT meetings within a healthcare or clinical setting. Previous experience in medical or hospital administration, ideally within oncology, specialist practice or a hospital environment. Strong organisational skills and the ability to coordinate multiple priorities, meetings and clinical requirements. Excellent attention to detail, particularly when working with patient information and clinical documentation. Strong communication skills and confidence working with doctors, nursing teams, allied health professionals, patients and families. Experience with patient bookings, referrals and medical administration systems. Knowledge of Medicare, private health billing and receipting would be highly regarded. The ability to work independently while being a collaborative member of a multidisciplinary team. A flexible and adaptable approach, with the ability to provide casual coverage based on the needs of the centre. Benefits of joining our team: A flexible casual opportunity within our Radiation Oncology Centre at Hollywood Hospital. The opportunity to use your MDT coordination experience as part of a collaborative oncology team. A meaningful role supporting patients throughout their cancer care journey. Access to ongoing internal and external training and professional development opportunities. Free confidential support for you and your family through GenesisCare, including wellbeing, financial and legal services. Access to the Full Circle wellbeing program supporting physical, emotional and mental health. Career development through award winning learning programs. A comprehensive range of employee benefits and discounts. About GenesisCare By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story has grown into a passionate team of approximately 2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs. GenesisCare is an Equal Opportunity Employer. People centricity is at the heart of what we do, whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build a culture of care that is patient focused and performance driven. We are always improving, designing new and higher standards for clinical excellence and patient satisfaction. Across our network, we employ talented and passionate health care and business professionals to ensure we deliver on our patient promise. Join us at GenesisCare.