Patient Services Officer

GenesisCare; Town Of Cambridge; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Wellbeing support

Learning and development opportunities

Employee discounts

Health insurance

Job summary

GenesisCare is seeking a Patient Services Officer (Medical Administration) for the Wembley Oncology Clinic in a full-time capacity. You will manage day-to-day administrative tasks, coordinate patient appointments, and process billing while ensuring patient data accuracy and privacy compliance.

The role emphasizes professional, empathetic interactions and proactive clinic support. You will contribute to smooth clinic operations, collaborate with internal teams, and maintain meticulous records in

Qualifications

• Experience with patient billing systems and Medicare billing mechanisms is preferred.
• Excellent communication and organisational skills are essential for a busy clinic.
• Strong attention to detail and accuracy in administrative tasks.
• Ability to deliver high-quality customer service in a patient-facing role.
• Professional and empathetic telephone manner with handling high volumes of enquiries.

Responsibilities

• Manage day to day administrative and clerical activities to support clinic operations.
• Coordinate patient appointments, including scheduling, updating, and confirming bookings.
• Process billing, receipting, and related administrative tasks accurately and efficiently.
• Maintain accurate patient information across clinical and administrative systems.
• Prepare, scan, file, and manage documentation in accordance with privacy and compliance requirements.
• Maintain organised and up to date patient records and administrative files.
• Support effective clinic workflows through proactive and efficient administration.
• Collaborate with internal teams regarding schedules, patient documentation, and operational processes.
• Prioritise and manage multiple tasks while maintaining a high level of accuracy in a busy environment.

Skills

Patient billing systems

Medicare billing

Communication skills

Organisational skills

Customer service

Team collaboration

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. We are looking for a Patient Services Officer (Medical Administration) to join our supportive team at our Wembley Oncology Clinic in a full time capacity. In this patient facing role, you will play a key part in creating a positive experience for our patients and supporting the smooth day to day operation of the clinic. You will bring professionalism, compassion, and strong organisational skills to a fast paced and rewarding healthcare environment.

More Specifically, You Will

• Manage day to day administrative and clerical activities to support clinic operations
• Coordinate patient appointments, including scheduling, updating, and confirming bookings
• Process billing, receipting, and related administrative tasks accurately and efficiently
• Maintain accurate patient information across clinical and administrative systems
• Prepare, scan, file, and manage documentation in accordance with privacy and compliance requirements
• Maintain organised and up to date patient records and administrative files
• Support effective clinic workflows through proactive and efficient administration
• Collaborate with internal teams regarding schedules, patient documentation, and operational processes
• Prioritise and manage multiple tasks while maintaining a high level of accuracy in a busy environment

We’re Looking For Someone Who Has

• A passion for delivering exceptional patient care and customer service
• Strong communication and organisational skills, with the ability to build positive relationships with both internal and external stakeholders
• The ability to work autonomously while also contributing positively within a collaborative team environment
• Experience with patient billing systems and an understanding of Medicare billing mechanisms, which will be highly regarded
• A professional and empathetic telephone manner, with confidence managing a high volume of patient enquiries
• Excellent attention to detail and strong administrative capabilities
• A flexible and adaptable approach, with the ability to thrive in a dynamic healthcare setting
• Previous experience in medical administration, healthcare reception, or a similar patient services role preferred

Benefits Of Joining Our Team

• Be part of a passionate and supportive team committed to delivering exceptional patient outcomes
• Enjoy a welcoming, close knit culture with a strong sense of collaboration and community
• Access free and confidential wellbeing support for you and your family through GenesisCare's external employee assistance services, including financial, nutritional, legal, and counselling support
• Benefit from the Full Circle Wellbeing Program, designed to support your overall health and wellbeing
• Grow your career through award winning learning and development opportunities
• Access a range of employee benefits, including discounts on Qantas Club membership, gym memberships, and Bupa health insurance
• Join a purpose driven organisation where your work makes a meaningful difference in the lives of patients every day

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs. GenesisCare is an Equal Opportunity Employer.