Bookings Clerk

GenesisCare; Adelaide; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Great work / life balance

Training and development opportunities

Uniform provided after probation

Wellbeing programs

Job summary

GenesisCare is seeking a part-time Bookings Clerk for our Elizabeth Vale clinic. You will support patient services, schedule Planning CT, Treatment and Nursing reviews, and liaise with imaging and admin teams to ensure a smooth patient journey.

We value a compassionate, efficient administrative professional with medical administration experience and proficiency in Mosaiq and Microsoft Office. Flexible, team-oriented, and focused on patient care.

Qualifications

• Experience in a busy, customer-focused environment (medical preferred).
• Ability to use clinical administration systems and MS Office software.
• Strong organisation and communication skills with internal/external stakeholders.
• Flexible approach to work and ability to work with a multidisciplinary team.

Responsibilities

• Provide high level patient service, meeting patient needs and responding to feedback.
• Handle face-to-face and telephone customer service interactions.
• Be part of a multidisciplinary team to ensure high-quality patient services.
• Respond to and resolve urgent issues and medical appointment scheduling.
• Book and confirm patients for Planning CT, Treatment, Nursing Review, procedures and consultations.

Skills

Administrative support

Customer service

MS Office

Medical administration systems Mosaiq

Data entry

Teamwork

Education

Diploma of Medical Administration or equivalent

Tools

Mosaiq

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

Exciting, opportunity for a Bookings Clerk to join us in our Elizabeth Vale clinic, on a part-time, permanent basis, allowing you the flexibility to work around your schedule. If you are committed to providing quality administrative support and want to work in a meaningful role, then

More specifically, you will:

• Ensure a high level of patient service is provided including meeting patient needs, maintaining
  patient service levels and monitoring and reacting to patient feedback.
• Customer Service for both face to face and telephone contact;
• Be part of a multidisciplinary team to achieve patient services of the highest quality;
• Respond to and resolve issues and provide a prompt service in line with expectations;
• Work with colleagues and other administrative staff to achieve efficient and effective
  management of the patient journey throughout the Practice.
• Book and confirm patients for Planning CT, Treatment, Nursing Review,
  Procedures and Consultations;
• Sound knowledge of all Oncology booking and treatment procedures;
• Promotion of an efficient, compassionate service to all patients, while maintaining a
  good working relationship with all staff members
• Liaise with both internal and external support staff i.e. Imaging departments CNCs
• Accurate and timely data entry into medical record system Mosaiq
• Maintain appointment diaries and taking initiative to ensure sessions are fully
  booked

We’re interested in hearing from people who have:

• Demonstrated ability in an administrative role within a busy, customer focussed
  environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organisation and communication skills, with the ability to liaise with both
  internal and external stakeholders.
• Proven experience to work effectively both independently and in a team
  environment.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider Administration team and other
  internal customers, in line with the organisations values.
• Flexible approach to work
• Diploma of Medical Administration or equivalent experience

Benefits of joining our team:

• Great work / life balance; no night shifts or late shifts.
• Internal and external training and development opportunities.
• Uniform provided following probationary period.
• Close knit internal community.
• Fast paced, high performing & agile working culture with lots of change due to our rapid growth.
• Qantas membership discount, gym/swim membership discount, 12 weeks paid parental leave, Bupa discount, flare benefits.
• Clinic charity days, morning teas, health & wellbeing events.
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.

About GenesisCare

At GenesisCare, our purpose is to create care experiences that deliver the best possible life outcomes. With more than 2,000 employees across 50 locations nationally, we’re united by a shared commitment to innovation, compassion and excellence in patient care.

If you’re looking for a rewarding opportunity to contribute to life-changing research and work alongside a team committed to improving patient outcomes, we’d love to hear from you.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or is notsusceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.