Patient Services Coordinator - Medical Administration

GenesisCare; Town Of Cambridge; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Wellbeing support

Learning and development opportunities

Employee discounts

Health insurance

Job summary

GenesisCare is seeking a Patient Services Officer (Medical Administration) for the Wembley Oncology Clinic in a full-time capacity. You will manage day-to-day administrative tasks, coordinate patient appointments, and process billing while ensuring patient data accuracy and privacy compliance.

The role emphasizes professional, empathetic interactions and proactive clinic support. You will contribute to smooth clinic operations, collaborate with internal teams, and maintain meticulous records in

Qualifications

• Experience with patient billing systems and Medicare billing mechanisms is preferred.
• Excellent communication and organisational skills are essential for a busy clinic.
• Strong attention to detail and accuracy in administrative tasks.
• Ability to deliver high-quality customer service in a patient-facing role.
• Professional and empathetic telephone manner with handling high volumes of enquiries.

Responsibilities

• Manage day to day administrative and clerical activities to support clinic operations.
• Coordinate patient appointments, including scheduling, updating, and confirming bookings.
• Process billing, receipting, and related administrative tasks accurately and efficiently.
• Maintain accurate patient information across clinical and administrative systems.
• Prepare, scan, file, and manage documentation in accordance with privacy and compliance requirements.
• Maintain organised and up to date patient records and administrative files.
• Support effective clinic workflows through proactive and efficient administration.
• Collaborate with internal teams regarding schedules, patient documentation, and operational processes.
• Prioritise and manage multiple tasks while maintaining a high level of accuracy in a busy environment.

Skills

Patient billing systems

Medicare billing

Communication skills

Organisational skills

Customer service

Team collaboration

Job description

GenesisCare is seeking a Patient Services Officer (Medical Administration) for the Wembley Oncology Clinic in a full-time capacity. You will manage day-to-day administrative tasks, coordinate patient appointments, and process billing while ensuring patient data accuracy and privacy compliance.

The role emphasizes professional, empathetic interactions and proactive clinic support. You will contribute to smooth clinic operations, collaborate with internal teams, and maintain meticulous records in