Patient Services Officer

GenesisCare; Perth; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Award-winning learning and development

Wellbeing program

Discounts: Qantas Club, gym and health

Job summary

GenesisCare Murdoch, WA is seeking a Patient Services Officer (Medical Receptionist) in full-time, to be the friendly face and calming voice for patients, guiding them through every step of their care and supporting the clinical team in a fast-paced clinic.

You will manage bookings, assist with billing and receipting, maintain accurate records and ensure confidentiality, while delivering empathetic, professional service and collaborating with staff to create a welcoming patient journey.

Qualifications

• Experience with patient billing systems and Medicare processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and confidentiality in handling records.

Responsibilities

• Deliver a welcoming and supportive experience for patients at every interaction.
• Act as the first point of contact, providing professional and compassionate service in person and over the phone.
• Coordinate and manage patient bookings to ensure a smooth and stress-free experience.
• Assist patients with billing and receipting.
• Provide accurate administrative support including data entry and documentation.
• Help create a calm, organised and efficient clinic environment.
• Work closely with the clinical team to ensure patients move seamlessly through their care journey.
• Maintain patient records with a strong focus on accuracy and confidentiality.

Skills

Empathy and patient-service

Strong communication

Organisation & detail

Multitasking in fast-paced environment

Tools

Patient billing systems

Medicare processes

Job description

## Patient Services OfficerApply: Murdoch, WA: Full time: Posted Yesterday: R0023664At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.**Care to join the team?**Be the friendly face and reassuring voice that makes every patient feel supported.At GenesisCare Murdoch, we are looking for a caring and confident **Patient Services Officer** (Medical Receptionist) to join our close-knit team in a **Full-Time** capacity.In this role, you will be at the heart of the patient journey, creating a warm and positive experience from the very first interaction and helping patients feel informed, comfortable and cared for every step of the way.You will play a key role in shaping each patient’s experience while supporting a collaborative and dedicated clinical team in a fast-paced environment.**More specifically, you will:*** Deliver a welcoming and supportive experience for patients at every interaction* Act as the first point of contact, providing professional and compassionate service in person and over the phone* Coordinate and manage patient bookings to ensure a smooth and stress-free experience* Assist patients with billing and receipting* Provide accurate administrative support including data entry and documentation* Help create a calm, organised and efficient clinic environment* Work closely with the clinical team to ensure patients move seamlessly through their care journey* Maintain patient records with a strong focus on accuracy and confidentiality**We’re interested in hearing from people who:*** Are passionate about delivering exceptional patient care and service* Communicate with empathy, professionalism and confidence* Create a sense of calm and trust for patients, offering reassurance and support in a healthcare setting* Are highly organised with strong attention to detail* Are comfortable managing multiple priorities in a fast-paced environment* Enjoy working both independently and as part of a supportive team* Bring experience with patient billing systems and Medicare processes, which will be highly regarded**Benefits of joining our team:*** Be part of a supportive Murdoch clinic team where staff care about each other and their patients* Work in a role where you can make a meaningful impact every day* Receive ongoing guidance and support from experienced leaders* Access award winning learning and development opportunities* Comprehensive wellbeing support for you and your family, including financial, legal and counselling services* Full Circle Wellbeing Program to support your overall health* Additional benefits including Qantas Club, gym and health insurance discounts**About GenesisCare**By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.### *GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.*GenesisCare is an Equal Opportunity Employer.