Patient Care & Front Desk Specialist

GenesisCare; Perth; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Award-winning learning and development

Wellbeing program

Discounts: Qantas Club, gym and health

Job summary

GenesisCare Murdoch, WA is seeking a Patient Services Officer (Medical Receptionist) in full-time, to be the friendly face and calming voice for patients, guiding them through every step of their care and supporting the clinical team in a fast-paced clinic.

You will manage bookings, assist with billing and receipting, maintain accurate records and ensure confidentiality, while delivering empathetic, professional service and collaborating with staff to create a welcoming patient journey.

Qualifications

• Experience with patient billing systems and Medicare processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and confidentiality in handling records.

Responsibilities

• Deliver a welcoming and supportive experience for patients at every interaction.
• Act as the first point of contact, providing professional and compassionate service in person and over the phone.
• Coordinate and manage patient bookings to ensure a smooth and stress-free experience.
• Assist patients with billing and receipting.
• Provide accurate administrative support including data entry and documentation.
• Help create a calm, organised and efficient clinic environment.
• Work closely with the clinical team to ensure patients move seamlessly through their care journey.
• Maintain patient records with a strong focus on accuracy and confidentiality.

Skills

Empathy and patient-service

Strong communication

Organisation & detail

Multitasking in fast-paced environment

Tools

Patient billing systems

Medicare processes

Job description

GenesisCare Murdoch, WA is seeking a Patient Services Officer (Medical Receptionist) in full-time, to be the friendly face and calming voice for patients, guiding them through every step of their care and supporting the clinical team in a fast-paced clinic.

You will manage bookings, assist with billing and receipting, maintain accurate records and ensure confidentiality, while delivering empathetic, professional service and collaborating with staff to create a welcoming patient journey.