Patient Services & Clinic Admin Coordinator

Mind & Me Psychology; Central Coast Council; On-site; AUD 55,000 - 70,000; Full time

Job summary

Mind & Me Psychology in Wyong, NSW, is seeking an organised administrative assistant to manage bookings, payments, and enquiries, supporting psychologists and staff to ensure smooth daily operations.

You will greet clients, handle incoming calls and emails, schedule appointments, and assist with intake forms while maintaining patient confidentiality.

This role also involves data entry in the practice management system (Zanda Health), processing payments and coordinating with team on client care.

Qualifications

• Reliable, organised, punctual with a strong work ethic.
• Ability to build rapport with clients in a consistently professional manner.
• Excellent written and verbal communication skills.
• Working with Children Clearance and National Police Check required.

Responsibilities

• Greet clients and visitors warmly and professionally.
• Manage incoming calls, emails, and inquiries, directing them to the appropriate staff.
• Schedule and confirm appointments, ensuring accuracy in the calendar.
• Assist clients with the completion of intake forms and paperwork.
• Provide information about services and practice policies to clients.
• Ensure client confidentiality is maintained in all communications.
• Perform data entry and maintain accurate client records in the practice management system (Zanda Health).
• Handle billing and insurance verification (NDIS, Workers Compensation, BAMH Referrals, Private Health, DVA), including processing payments.
• Manage office supplies, ensuring the reception area is well stocked and organised.
• Communicate effectively with psychologists and other staff to coordinate client care.

Skills

Customer service

Organisational skills

Professional communication

Fluent English

Tools

Zanda Health

Microsoft Office

Job description

Mind & Me Psychology in Wyong, NSW, is seeking an organised administrative assistant to manage bookings, payments, and enquiries, supporting psychologists and staff to ensure smooth daily operations.

You will greet clients, handle incoming calls and emails, schedule appointments, and assist with intake forms while maintaining patient confidentiality.

This role also involves data entry in the practice management system (Zanda Health), processing payments and coordinating with team on client care.