Medical Admin & Client Care Specialist (Mental Health)

Unbound Minds; Australia; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Wellness allowance

Birthday leave

Long service leave

Salary packaging

Competitive remuneration

Office snacks

Job summary

Unbound Minds in Sydney’s Kingswood clinic is seeking a full-time Allied Health Receptionist to manage bookings, intake, referrals and billing, ensuring clinicians stay focused on clinical work.

You will handle Medicare and NDIS billing, maintain accurate client records and support end-of-day reconciliations with warmth, professionalism, and efficiency. This role is pivotal to smooth patient journeys.

Qualifications

• 2–3+ years' experience in medical or allied health administration or Medicare claiming experience.
• Genuine attention to detail: you check the file before you act, and you'd rather ask than assume.
• Comfort with structured processes and accountability - we audit our billing and we're proud of it.
• High emotional intelligence and warmth under pressure.
• Excellent written and verbal communication, and a professional phone manner.
• Experience with practice management software (we'll train you on ours).

Responsibilities

• Welcoming clients in person and by phone with warmth, enthusiasm and compassion
• Processing Medicare, NDIS and private billing accurately - checking referrals, care plans and entitlements before claims are made, every time
• Running our pre-payment and end-of-day payment processes
• Maintaining complete, accurate records of every client contact and transaction
• Managing bookings, confirmations, intake forms and referrer correspondence
• Triaging client enquiries and matching them with the right psychologist
• General administrative duties and keeping our beautiful practice warm and inviting

Skills

Attention to detail

Emotional intelligence

Written communication

Verbal communication

Phone manner

Medicare billing

Tools

Practice management software

Job description

Unbound Minds in Sydney’s Kingswood clinic is seeking a full-time Allied Health Receptionist to manage bookings, intake, referrals and billing, ensuring clinicians stay focused on clinical work.

You will handle Medicare and NDIS billing, maintain accurate client records and support end-of-day reconciliations with warmth, professionalism, and efficiency. This role is pivotal to smooth patient journeys.