Patient Services Administrator - Casual/Part‑Time

Epworth Healthcare; Melbourne; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 pre-tax

Educational scholarship program

Reduced cost of health services

Opportunities for professional develop

Job summary

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

Epworth Eastern in Box Hill seeks casual and part-time Patient Services roles to join the Patient Services Centre.

Qualifications

• Healthcare experience is desirable.
• Minimum 2 years demonstrated experience in a similar administration, admissions, or business support role (essential).
• Proven experience working in a high-volume, customer-facing environment with competing priorities.
• Strong customer service experience, with a demonstrated ability to manage difficult conversations professionally and empathetically.
• Reliability and flexibility to work a rotating roster across 7 days. During departmental operational hours (6:00 AM and 10:00 PM).
• Exceptional data entry and record management skills, with demonstrated experience accurately processing high volumes of complex information in a fast-paced environment, maintaining data integrity, confidentiality, and attention to detail at all times.
• Strong stakeholder engagement and relationship management skills, with the ability to work effectively with patients, clinicians, and multidisciplinary teams

Responsibilities

• Processing patients prior to hospital admission
• Assisting patients, visitors and medical specialists with admission and discharge related enquiries
• Providing excellent customer service when working in the main or ward reception
• Completing ad hoc bookings for unplanned / after-hours admissions
• Completing other activities including health fund validations, estimates, patient attendance scheduling and performing informed financial consent

Skills

Healthcare experience

Administration experience

Customer-facing experience

Customer service skills

Roster flexibility

Data entry/record management

Stakeholder engagement

Job description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

Epworth Eastern in Box Hill seeks casual and part-time Patient Services roles to join the Patient Services Centre.