Patient Services Admin Specialist

Mater Central Queensland - Rockhampton; Mackay Regional; On-site; AUD 55,000 - 61,000; Full time

Benefits offered by this job

Superannuation

Salary packaging up to 15900

Staff benefits

Job summary

Mater Central Queensland - Rockhampton is seeking a customer-focused Administrator for a casual position at Mater Private Hospital Mackay. You will provide high-quality administrative support to patients and clinical teams, with autonomy in balancing priorities and a commitment to patient experience.

The role covers reception, admissions, health fund checks and payments, bookings and rostering, and requires strong Microsoft Office and healthcare systems knowledge.

Qualifications

• Exceptional customer service skills with a patient-centred approach.
• Strong organisational skills to manage competing priorities and deadlines.
• Excellent written, verbal and interpersonal communication.
• Experience in hospital/healthcare settings and knowledge of health information systems desirable.

Responsibilities

• Provide high level administrative support to clinical and operational teams.
• Deliver exceptional service to patients, visitors and staff.
• Manage reception activities including admissions and discharges.
• Conduct health fund eligibility checks and process patient payments.
• Support bookings, appointments, admissions and course enrolments.
• Assist with banking reconciliation, purchasing and inventory management.
• Coordinate maintenance requests and general operational tasks.
• Perform clinical transcription, records management and patient information requests.
• Monitor data quality and correct discrepancies as needed.
• Support rostering in line with work instructions and enterprise agreements.

Skills

Customer service

Organisational skills

Microsoft Office applications

Healthcare information systems

Interpersonal communication

Tools

Microsoft Office

Healthcare information systems

Job description

Mater Central Queensland - Rockhampton is seeking a customer-focused Administrator for a casual position at Mater Private Hospital Mackay. You will provide high-quality administrative support to patients and clinical teams, with autonomy in balancing priorities and a commitment to patient experience.

The role covers reception, admissions, health fund checks and payments, bookings and rostering, and requires strong Microsoft Office and healthcare systems knowledge.