Patient Services Administrator

Mater Central Queensland - Rockhampton; Rockhampton Regional; On-site; AUD 55,000 - 61,000; Part time

Benefits offered by this job

Salary packaging up to $15,900

Staff benefits

Job summary

Mater Central Queensland - Rockhampton is seeking a customer-focused Administrative support person for the Mater Private Hospital Redlands in Queensland. The role is a temporary part-time position with shifts ranging from 6:00am to 5:00pm, Mon–Fri, and possible extension beyond end of April.

You will deliver high-quality administrative support for patients, visitors and clinical teams. You will work with the Administration Team Leader/Manager and a multidisciplinary team, balancing competing

Qualifications

• Exceptional customer service with a patient-centred approach.
• Strong organisational skills to manage priorities and meet deadlines.
• Excellent written, verbal and interpersonal communication.
• Ability to work independently and in a team environment.
• Attention to detail; analyse information to identify issues and solutions.
• Proficiency with Microsoft Office and healthcare information systems.
• Strong problem-solving and decision-making skills.
• Experience in a hospital/healthcare setting is desirable.
• Knowledge of health information systems and patient administration processes.

Responsibilities

• Provide high-level administrative support to clinical and operational teams.
• Deliver exceptional customer service to patients, visitors, practitioners and staff.
• Manage reception, admissions and discharges.
• Conduct health fund eligibility checks and process payments.
• Support bookings, admissions and course enrolments.
• Assist with banking, purchasing and inventory management.
• Coordinate maintenance requests and general operations.
• Perform transcription, records management and patient information requests.
• Monitor data quality and correct discrepancies.
• Support rostering in line with work instructions and agreements.

Skills

Customer service

Organisational skills

Communication

Teamwork

Attention to detail

MS Office

Health information systems

Problem solving

Analytical thinking

Tools

Healthcare IT systems

Office software

Job description

Mater Central Queensland - Rockhampton is seeking a customer-focused Administrative support person for the Mater Private Hospital Redlands in Queensland. The role is a temporary part-time position with shifts ranging from 6:00am to 5:00pm, Mon–Fri, and possible extension beyond end of April.

You will deliver high-quality administrative support for patients, visitors and clinical teams. You will work with the Administration Team Leader/Manager and a multidisciplinary team, balancing competing