Administration Support Officer

Mater Central Queensland - Rockhampton; Mackay Regional; On-site; AUD 55,000 - 61,000; Full time

Benefits offered by this job

Superannuation

Salary packaging up to 15900

Staff benefits

Job summary

Mater Central Queensland - Rockhampton is seeking a customer-focused Administrator for a casual position at Mater Private Hospital Mackay. You will provide high-quality administrative support to patients and clinical teams, with autonomy in balancing priorities and a commitment to patient experience.

The role covers reception, admissions, health fund checks and payments, bookings and rostering, and requires strong Microsoft Office and healthcare systems knowledge.

Qualifications

• Exceptional customer service skills with a patient-centred approach.
• Strong organisational skills to manage competing priorities and deadlines.
• Excellent written, verbal and interpersonal communication.
• Experience in hospital/healthcare settings and knowledge of health information systems desirable.

Responsibilities

• Provide high level administrative support to clinical and operational teams.
• Deliver exceptional service to patients, visitors and staff.
• Manage reception activities including admissions and discharges.
• Conduct health fund eligibility checks and process patient payments.
• Support bookings, appointments, admissions and course enrolments.
• Assist with banking reconciliation, purchasing and inventory management.
• Coordinate maintenance requests and general operational tasks.
• Perform clinical transcription, records management and patient information requests.
• Monitor data quality and correct discrepancies as needed.
• Support rostering in line with work instructions and enterprise agreements.

Skills

Customer service

Organisational skills

Microsoft Office applications

Healthcare information systems

Interpersonal communication

Tools

Microsoft Office

Healthcare information systems

Job description

Mater Central Queensland - Rockhampton – Mackay QLD

Casual/Temporary, Permanent

14d ago , from Mater Central Queensland - Rockhampton

Job no: 506727
Work type: Casual, Permanent
Location: Mackay
Categories: Administration

About the role

Mater Private Hospital Mackay has an exciting opportunity for a customer-focused Administrator to join our team in a casual position. In this role you will be providing high-quality administrative support while contributing to the delivery of exceptional service for our patients, visitors and clinical teams.

Working closely with the Administration Team Leader/Manager and wider multidisciplinary team, you will proactively manage a range of administrative, business support and coordination activities. You will work with a degree of autonomy, balancing competing priorities while maintaining a strong focus on patient experience, data quality, operational efficiency and continuous improvement.

Salary range: $39.79 – $44.25 per hourplus superannuationandaccess to not-for-profit salary packaging up to $15,900+access to many staff benefits!

What you’ll be doing

• Providing a high level of administrative support to clinical and operational teams.
• Delivering exceptional customer service to patients, visitors, medical practitioners and staff.
• Managing reception activities, including patient admissions and discharges.
• Conducting health fund eligibility checks and processing patient payments.
• Supporting bookings, appointments, admissions and course enrolments.
• Assisting with banking reconciliation, purchasing and inventory management.
• Coordinating maintenance requests and general operational support activities.
• Performing clinical transcription, records management and patient information requests.
• Monitoring and maintaining data quality, identifying and correcting discrepancies as required.
• Supporting rostering activities in line with relevant work instructions and enterprise agreements.

About you

• Exceptional customer service skills and a patient-centred approach.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent written, verbal and interpersonal communication skills.
• Proven ability to work both independently and collaboratively within a team environment.
• Strong attention to detail and the ability to analyse information to identify issues and implement solutions.
• Confidence using Microsoft Office applications and healthcare information systems.
• Well-developed problem-solving, decision-making and critical thinking skills.
• Experience working within a hospital, healthcare or medical setting (desirable)
• Knowledge of health information systems and patient administration processes.

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world‑class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values‑driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education, external partners and internal development programs
• Generous salary packaging to help maximise your take-home pay
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Applications close Tuesday 22nd of September 2026– please note, we may contact applicants prior to the closing date.

All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities.Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Advertised: 08 Sep 2026 E. Australia Standard Time
Applications close: 22 Sep 2026 E. Australia Standard Time