Patient Services Admin Officer - Part-Time

Mercy Hospitals Victoria; Melbourne; On-site; AUD 35,000 - 50,000; Part time

Job summary

Mercy Hospital for Women Heidelberg is seeking an Administrative Officer to support the Outpatients Department with patient bookings, greeting patients, and handling emails and calls. You will work within the Patient Services team to ensure exceptional service and efficient administrative processes.

Ideal candidates will have experience with patient admin systems, MS Office, and SharePoint, plus strong time management, communication, and attention to detail, contributing to a positive patient

Qualifications

• Preferred experience with patient administrative systems, iPM, EHS and CPF
• Knowledge of MS Office, SharePoint and the ability to learn new applications within the required KPI guidelines adhering to Victorian Department of Health
• General knowledge of medical terminology desirable
• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• Exceptional attention to detail is essential
• A compassionate, flexible and positive approach to effective patient care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

Responsibilities

• Meeting and greeting patients
• Patient bookings
• Actioning emails
• Answering phone calls and enquiries
• Other duties within the Patient Services Department as requested by the Patient Services Leadership Team and the Outpatient Clinical Team.

Skills

MS Office

SharePoint

Communication skills

Time management

Patient care orientation

Tools

iPM

EHS

CPF

Job description

Mercy Hospital for Women Heidelberg is seeking an Administrative Officer to support the Outpatients Department with patient bookings, greeting patients, and handling emails and calls. You will work within the Patient Services team to ensure exceptional service and efficient administrative processes.

Ideal candidates will have experience with patient admin systems, MS Office, and SharePoint, plus strong time management, communication, and attention to detail, contributing to a positive patient