Administrative Officer - Outpatients Department

Mercy Hospitals Victoria; Melbourne; Vor Ort; AUD 35.000 - 50.000; Teilzeit

Zusammenfassung

Mercy Hospital for Women Heidelberg is seeking an Administrative Officer to support the Outpatients Department with patient bookings, greeting patients, and handling emails and calls. You will work within the Patient Services team to ensure exceptional service and efficient administrative processes.

Ideal candidates will have experience with patient admin systems, MS Office, and SharePoint, plus strong time management, communication, and attention to detail, contributing to a positive patient

Qualifikationen

• Preferred experience with patient administrative systems, iPM, EHS and CPF
• Knowledge of MS Office, SharePoint and the ability to learn new applications within the required KPI guidelines adhering to Victorian Department of Health
• General knowledge of medical terminology desirable
• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• Exceptional attention to detail is essential
• A compassionate, flexible and positive approach to effective patient care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

Aufgaben

• Meeting and greeting patients
• Patient bookings
• Actioning emails
• Answering phone calls and enquiries
• Other duties within the Patient Services Department as requested by the Patient Services Leadership Team and the Outpatient Clinical Team.

Kenntnisse

MS Office

SharePoint

Communication skills

Time management

Patient care orientation

Tools

iPM

EHS

CPF

Jobbeschreibung

Employment Type: Permanent Part TimeHours: 22.80 hours per fortnightShifts:Week 1 - Monday, Desk 2 0924 - 1730 (7.60 hour shift)Week 2 - Monday, Desk 2 0924 - 1730 and Friday, Desk 2 0815 - 1621 (7.60 hour shifts)Classification: HS1 $30.75 per hourLocation: Mercy Hospital for Women HeidelbergContact: The Leadership team on [e-mail]

About the opportunity

The Patient Services Department is a dynamic, friendly team of over one hundred staff who provide administrative support to the clinical areas across the hospital. There are often many opportunities to grow and develop your career. The Administrative Officer plays an integral role in the functioning of MHW through the provision of exceptional customer service and administrative support.

Responsibilities

You will undertake various tasks in relation to the Outpatients Department including but not limited to:

• Meeting and greeting patients
• Patient bookings
• Actioning emails
• Answering phone calls and enquiries
• Other duties within the Patient Services Department as requested by the Patient Services Leadership Team and the Outpatient Clinical Team.

What you'll bring

You will be compassionate, resilient, enthusiastic, motivated, adaptable and have a positive, can-do approach. You will be committed to delivering an exceptional patient experience whilst displaying the Mercy values.

Required skills and experience

• Preferred experience with patient administrative systems, iPM, EHS and CPF
• Knowledge of MS Office, SharePoint and the ability to learn new applications within the required KPI guidelines adhering to Victorian Department of Health
• General knowledge of medical terminology desirable
• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• Exceptional attention to detail is essential
• A compassionate, flexible and positive approach to effective patient care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

Evidence of qualifications and checks

• A current Police Check and Working with Children Check
• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people's lives - and your career.

Our Diversity & Inclusion

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.