Outpatients Admin Officer - Patient-Centric (PT)

Mercy Health; Melbourne; On-site; AUD 35,000 - 50,000; Part time

Job summary

Mercy Health in Heidelberg is seeking an Administrative Officer for the Outpatients Department on a Permanent Part Time basis. You will provide frontline reception, coordinate patient flow, and support the clinical team with administrative tasks in a busy hospital setting.

The role requires friendly, patient-focused service, familiarity with health admin systems, strong communication, time management and a proactive, flexible approach to care.

Qualifications

• Compassionate, resilient and enthusiastic team player with a positive can-do approach.
• Commitment to delivering exceptional patient experience and Mercy values.
• Experience with patient administrative systems is preferred.

Responsibilities

• Meeting and greeting patients
• Actioning emails
• Answering phone calls and enquiries
• Other duties within the Patient Services Department as requested

Skills

Compassionate

Resilient

Customer service oriented

Time management

Effective communication

Problem solving

Tools

MS Office

SharePoint

iPM

EHS

CPF

Job description

Mercy Health in Heidelberg is seeking an Administrative Officer for the Outpatients Department on a Permanent Part Time basis. You will provide frontline reception, coordinate patient flow, and support the clinical team with administrative tasks in a busy hospital setting.

The role requires friendly, patient-focused service, familiarity with health admin systems, strong communication, time management and a proactive, flexible approach to care.