Outpatients Administrative Officer - Patient Services

Job Q; Tasmania; Hybrid; AUD 35,000 - 50,000; Part time

Job summary

Mercy Health is seeking an Administrative Officer for the Outpatients Department. The role focuses on welcoming patients, managing bookings, and handling emails and phone enquiries to support smooth department operations.

You will work within a dynamic Patient Services team, emphasising compassionate patient care and efficient administrative processes. A current Police Check and Working with Children Check are preferred, with vaccination requirements aligned to public health orders.

Qualifications

• Experience in patient administrative systems is desirable.
• Excellent time management and organisational skills are essential.
• Strong communication skills and attention to detail to support the Outpatients Department.

Responsibilities

• Meet and greet patients.
• Process patient bookings.
• Action emails and handle enquiries.
• Answer phone calls and provide information to patients and staff.
• Support the Patient Services Leadership Team and Outpatient Clinical Team as required.

Skills

MS Office

SharePoint

Time management

Communication skills

Attention to detail

Customer service

Tools

iPM

EHS

SharePoint

Job description

Mercy Health is seeking an Administrative Officer for the Outpatients Department. The role focuses on welcoming patients, managing bookings, and handling emails and phone enquiries to support smooth department operations.

You will work within a dynamic Patient Services team, emphasising compassionate patient care and efficient administrative processes. A current Police Check and Working with Children Check are preferred, with vaccination requirements aligned to public health orders.