Patient Services Admin Officer — Hybrid Role with Perks

Royal Children's Hospital; Melbourne; Hybrid; AUD 61,000 - 67,000; Full time

Benefits offered by this job

Salary packaging

Hybrid work model

Private health insurance

Job summary

Royal Children's Hospital is seeking an Administration Officer for Specialist Clinics. The role involves front-facing customer service and support across outpatient services, with responsibilities including data management, referrals, triage, and coordinating clinic spaces.

Hybrid work arrangements may apply. Applicants should have strong communication skills, accountability for workload, and ideally prior customer service experience, with advantage given to those familiar with the Victorian

Qualifications

• Strong communication skills with a professional and positive attitude.
• An ability to take accountability for your own workload, whilst also contributing to a team.
• Previous customer service experience is highly regarded.
• An understanding of the Victorian Healthcare system is a benefit to your application.

Responsibilities

• Maintaining accurate patient data, completing referral and discharge tasks, and overseeing triage and waitlist processes.
• Managing communication with clinicians and staff through email, messages, paging and switchboard tasks.
• Providing a friendly and welcoming first point of contact for patients and families (if patient-facing).
• Setting up clinic rooms, keep workstations and waiting areas clean, tidy and welcoming.

Skills

Communication skills

Customer service

Team player

Knowledge of Victorian Healthcare

Job description

Royal Children's Hospital is seeking an Administration Officer for Specialist Clinics. The role involves front-facing customer service and support across outpatient services, with responsibilities including data management, referrals, triage, and coordinating clinic spaces.

Hybrid work arrangements may apply. Applicants should have strong communication skills, accountability for workload, and ideally prior customer service experience, with advantage given to those familiar with the Victorian