Administration Officer- Specialist Clinics

Royal Children’s Hospital (RCH); Melbourne; Hybrid; AUD 61,000 - 67,000; Full time

Benefits offered by this job

Salary packaging

Hybrid work model

On-site Education Hub

Monthly ADO

Job summary

The Royal Children's Hospital in Melbourne is seeking an Administration Officer for Specialist Clinics to support outpatient services across hospital departments. You will handle patient data, referrals, triage, and communications with clinicians, while ensuring a welcoming environment for patients and families.

Ideal candidates bring strong communication, accountability, and prior customer service experience.

Qualifications

• Strong communication skills with a professional and positive attitude.
• Ability to take accountability for your own workload, whilst also contributing to a team.
• Previous customer service experience is highly regarded.
• Understanding of the Victorian Healthcare system is a benefit to your application.

Responsibilities

• Maintaining accurate patient data, completing referral and discharge tasks, and overseeing triage and waitlist processes.
• Managing communication with clinicians and staff through email, messages, paging and switchboard tasks.
• Providing a friendly and welcoming first point of contact for patients and families (if patient-facing).
• Setting up clinic rooms, keep workstations and waiting areas clean, tidy and welcoming.

Skills

Strong communication

Customer service

Teamwork

Healthcare system knowledge

Job description

Administration Officer- Specialist Clinics

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

The Opportunity:

The Specialist Clinics Team operate the RCH’s outpatient service for all medical and surgical departments of the hospital. We have entry-level front-facing customer service positions available! We’re also welcoming both full-time and part-time applicants.

• Maintaining accurate patient data, completing referral and discharge tasks, and overseeing triage and waitlist processes
• Managing communication with clinicians and staff through email, messages, paging and switchboard tasks
• Providing a friendly and welcoming first point of contact for patients and families (if patient-facing)
• Setting up clinic rooms, keep workstations and waiting areas clean, tidy and welcoming

Classification for this position is in accordance with Award 10 - Managers and Administrative Workers. This will range from Grade 1, Level 1 (AO10) to Grade 1, Level 3 (AO12) - $60,780.72 - $67,194.40 per annum, pro rata for part-time, plus superannuation.

What You’ll Bring to the Role:

• Strong communication skills with a professional and positive attitude
• An ability to take accountability for your own workload, whilst also contributing to a team
• Previous customer service experience is highly regarded
• Whilst not essential, an understanding of the Victorian Healthcare system is a benefit to your application

What You’ll Get in Return:

• Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)
• Workplace culture of continuous improvement, growth, support and training
• Clinical Education Hub on-site to support continued training and professional development
• Monthly Accrued Day Off (ADO) – 12 additional leave days per year, if FTE
• Hybrid work model, if applicable to role
• Convenient location & close to public transport
• Special events
• Discounted Private Health Insurance
• Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities
• Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
• Unlimitedaccess to select fitness facilities in your local area via Fitness Passport
• Enjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets (retail discounts & more)

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption,andoffers of employment are conditional on successful completion of background checks including reference checks.

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offerthe opportunity towork in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.