Administration Officer- Specialist Clinics

Royal Children's Hospital; Melbourne; Hybrid; AUD 61,000 - 67,000; Full time

Benefits offered by this job

Salary packaging

Hybrid work model

Private health insurance

Job summary

Royal Children's Hospital is seeking an Administration Officer for Specialist Clinics. The role involves front-facing customer service and support across outpatient services, with responsibilities including data management, referrals, triage, and coordinating clinic spaces.

Hybrid work arrangements may apply. Applicants should have strong communication skills, accountability for workload, and ideally prior customer service experience, with advantage given to those familiar with the Victorian

Qualifications

• Strong communication skills with a professional and positive attitude.
• An ability to take accountability for your own workload, whilst also contributing to a team.
• Previous customer service experience is highly regarded.
• An understanding of the Victorian Healthcare system is a benefit to your application.

Responsibilities

• Maintaining accurate patient data, completing referral and discharge tasks, and overseeing triage and waitlist processes.
• Managing communication with clinicians and staff through email, messages, paging and switchboard tasks.
• Providing a friendly and welcoming first point of contact for patients and families (if patient-facing).
• Setting up clinic rooms, keep workstations and waiting areas clean, tidy and welcoming.

Skills

Communication skills

Customer service

Team player

Knowledge of Victorian Healthcare

Job description

Administration Officer- Specialist Clinics

The Specialist Clinics Team operate the RCH’s outpatient service for all medical and surgical departments of the hospital. We have entry-level front-facing customer service positions avaliable! We’re also welcoming bothfull-time and part-time applicants.

As an Administration Officer your daily tasks may include a combination of:

• Maintaining accurate patient data, completing referral and discharge tasks, and overseeing triage and waitlist processes
• Managing communication with clinicians and staff through email, messages, paging and switchboard tasks
• Providing a friendly and welcoming first point of contact for patients and families (if patient-facing)
• Setting up clinic rooms, keep workstations and waiting areas clean, tidy and welcoming

Classification for this position is in accordance with Award 10 - Managers and Administrative Workers. This will range from Grade 1, Level 1 (AO10) to Grade 1, Level 3 (AO12) - $60,780.72 - $67,194.40 per annum, pro rata for part-time, plus superannuation.

What You’ll Bring to the Role:

• Strong communication skills with a professional and positive attitude
• An ability to take accountability for your own workload, whilst also contributing to a team
• Previous customer service experience is highly regarded
• Whilst not essential, an understanding of the Victorian Healthcare system is a benefit to your application

What You’ll Get in Return:

• Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)
• Workplace culture of continuous improvement, growth, support and training
• Clinical Education Hub on-site to support continued training and professional development
• Monthly Accrued Day Off (ADO) – 12 additional leave days per year, if FTE
• Hybrid work model, if applicable to role
• Convenient location & close to public transport
• Special events
• Discounted Private Health Insurance
• Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities
• Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
• Unlimitedaccess to select fitness facilities in your local area via Fitness Passport
• Enjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets (retail discounts & more)

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

For more information, please contact Natasha Warwick via email: ***************@rch.org.au OR phone: [phone]

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offerthe opportunity towork in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children's Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children's Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.