Patient Services Admin Officer – Hospital Team

Western Sydney Local Health District; Sydney; On-site; AUD 48,000 - 50,000; Full time

Benefits offered by this job

On-site staff parking

On-site gym

Wellbeing initiatives

Job summary

Westmead Hospital is seeking an Administration Officer to support the Diabetes & Endocrinology Ambulatory Care Centre with essential administrative and customer service tasks. You will coordinate appointments and waitlists, maintain records, and assist clinicians and patients in a busy outpatient environment.

Join a multidisciplinary team committed to high-quality patient care, with opportunities to develop administrative skills while contributing to efficient clinic operations and a welcoming

Qualifications

• Proven extensive clerical experience in a busy reception/customer service position.
• Demonstrated effective communication skills—written and verbal with strong attention to detail.
• Demonstrated ability to work independently as well as part of a team.
• Demonstrated ability to identify issues of relevance and urgency and respond appropriately.
• Demonstrated computer/data entry skills specifically MS Office and iPM.
• Experience working with multi-functional teams in a health setting.

Responsibilities

• Coordinating patient appointments, registrations and waitlists to ensure smooth ambulatory clinic services.
• Providing friendly, professional customer service and directing patients, visitors and staff to the right services.
• Maintaining accurate administrative records and information systems with confidentiality.
• Supporting daily office operations, including communications, supplies, processes and meeting minutes.
• Contributing to a safe, efficient, patient-centred service by following NSW Health policies and escalation of risks.

Skills

Clerical experience

Reception

Customer service

MS Office

Data entry

Tools

MS Office

iPM

Job description

Westmead Hospital is seeking an Administration Officer to support the Diabetes & Endocrinology Ambulatory Care Centre with essential administrative and customer service tasks. You will coordinate appointments and waitlists, maintain records, and assist clinicians and patients in a busy outpatient environment.

Join a multidisciplinary team committed to high-quality patient care, with opportunities to develop administrative skills while contributing to efficient clinic operations and a welcoming